Question about Kicker for Verizon Pantech Razzle

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My daughter's Razzle mixes up one contact identification on the phone (her father) with another (her friend). Situation1: she keys in dad's number, and the txt message shows it is going to her friend. the text is delivered to dad. Situation2: she receives a text that appears to be from her friend (the name comes up). It is actually from her dad. She replies, it looks like she is replying to her friend, but is delivered to her dad. Situation 3: both contacts are deleted. she keys in dad's number, the txt appears to be going to her friend, but is delivered to her dad. Solutions attempted on Razzle: battery removal; Programming (#228, opt 1), deleting both contacts. Want to avoid a factory reset. Dad's phone is the HTC incredible. Solutions attempted on HTC: removal of text history. Not using contact to send message (keying in number) Stumped Verizon Tech support and Advanced Tech support. Assistance Appreciated.

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