Question about Kenmore HE3T Washer

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F11- keeps stopping after spin cycle, the last 11-15mins of the cycle it stops and continuously beeps and wont let me open door.

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"F11" is defined as a Serial Communications error. This is an indication of a communications problem between the Central Control Unit (CCU), Motor Control Unit (MCU), or the interconnecting wiring between the two. The following link explains:

http://www.fixya.com/support/r3608695-f11_error_code


To rule out the possibility of an erroneous program error, UNPLUG the washer for AT LEAST 30 minutes to reset the CCU. Plug the washer back in and attempt to run a program (DRAIN and SPIN is recommended since the washer has already run through a wash cycle). The washer should allow the tub to fill and run through a drain sequence, before finally doing a final spin. If the error code reappears, you know you have a legitimate problem and will need to troubleshoot.


Remove the top panel of the washer and check all the connections at the CCU, first. Remove the connectors that run between the CCU and MCU and reseat them, one at a time (refer to the tech sheet that comes with the appliance). Sometimes reseating the connector plugs can correct certain problems.

FYI: If you do determine that the CCU is the cause of the problem, some sites may carry a refurbished version that costs less than a new one.


For a full explanation of all the error codes, each one of these washers comes with a technical data sheet inside.

To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front feet of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.

The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to accurately troubleshoot this error code.


Replacement parts (if required) can be purchased at any of the following web sites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com


Prices will vary between sites so shop and compare. The first three sites on the list include helpful exploded view parts illustrations to assist you with locating and properly identifying any parts you may need. If you have questions, or need additional assistance, please post back and let me know.

Read through the information provided and if you have questions, please post back with your complete MODEL NUMBER and let me know. I hope you find this information helpful.

Posted on Apr 06, 2011

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