Question about Garmin nuvi 1300 Car GPS Receiver

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Hello my husband bought one of your gps units. he has only had it about 6 weeks. he is a truck driver and been out on the road for the last month within the first two weeks of him using it..it would not charge so in need to send it back for repair or get a new one ..what do i need to do for taking care of this issue..i need the number for garmin product support for shipping instuctions and a rma tracking number

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  • Garmin Master
  • 3,287 Answers

You can get Garmin Warranty support by following the steps below:

First:

Contact Garmin Technical Support to receive an RMA number.


Call or e-mail a Garmin Technical Support Specialist to describe the problem and request a return material authorization (RMA) number. You will need to provide the unit's serial number (if applicable), your return shipping address and a daytime phone number.

Phone:1-800-800-1020 or 913-397-8200
Fax: 913-397-8282
E-mail: Tech Support

Second:

Ship the unit, along with the RMA number, to Garmin.


Once you have received the RMA number, you also will be told what dock number to include in the shipping address. Ship the unit (insured) to the following address and include the assigned dock number:

Garmin International
1200 E. 151st Street
RMA Number: (insert your RMA number here)
Dock Door (insert the dock number here)
Olathe, KS 66062 USA


I hope this helps & good luck! Please rate my reply. Thank you.

Posted on Apr 06, 2011

  • Steve Apr 06, 2011

    This info above was obtained from the Garmin Warranty page, should you wish to visit it directly.

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