Question about Maxtor OneTouch II external hard drive 300GB 7,200 RPM - FireWire & USB (E04W300)

3 Answers

Computer does not recognize Maxtor OneTouch

My computer does not recognize my Maxtor OneTouch. This just happened about a week ago. Until then I was able to back up my programs....I do need help immediately as I am trying to back up my data on Quicken....
Also, it says that it is locked, how do I unlock it???????
Thanks,
Carol Woods My Maxtor One Touch 2 USB & IEEE 300 GB drive is not recognized with an unit letter and is marked with a yellow question mark in device manager. Seagate support has a database filled with similar problems but no complete solution. The Windows XP pro SP3 machine does opem the new hardware install guide every time the external drive is powered but fails to install the XP drivers for USB. Problems started when shutting down the USB connection and truying the Firewitre connection one at the time. The drive is not recognized as a Firewire unit at all !
The suggestion to try the drive on another PC did not work as I used a VISTA home PC Pavillon d9350ea and the VISTA problems are also well described from SEAGATE with no support for VISTA for the Maxtor One Touch 2 300 GB drive.
I would very much like a full solution to save data from drive !
HELP us !

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  • ah2foto Aug 09, 2008

    worldvet: more help needed
    The suggested steps were done. Still the drive is not assigned a unite letter. Still the drive is marked as unknown device. The MAxtor One Touch 2 software was removed, system restarted, the found new hardware dialog entered and directed to the Maxtor drivers CD.
    Results were the device could not be installed.

    A new test was done with the 1394-cablage but drive was not found as IEEE unit.

    Please guide me how to install standard XP USP drivers without using MAxtor software.

    The 300 GB drive have worked both as USB and IEEE from 2005 - 2008.

    How can I dedicate a unit letter to the unknown device ?

    Thank you / ah2foto

  • ah2foto Oct 05, 2008

    The suggested fixes with reinstalling software and cables failed. I choosed the hard ware way and

    installed it in a new external power-supplied-cabinet (chassi) by Deltaco. It was easy to remove and install the drive in the cabinet. All data is recovered and the drive is recognized as an USB external drive. End of story.

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You can try to create a short cut for this concern and lets see if you will be able to check that drive, Just right click anywhere on your desktop screen and select New>Shortcut then if if you already has a existing drive C, D and E try to put there F: then check if you will be able to access that external drive using that shortcut..

Hope that helps........

Posted on Aug 09, 2008

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Unkown device, in usb devices which should install automatically generally tell of a faulty device.

heres something you can try
http://www.fixya.com/support/r569923-usb_devices_not_recognised_or_not

Posted on Aug 09, 2008

  • Ekse Aug 09, 2008

    have you tried the device in another computer?

  • Ekse Aug 09, 2008

    if you get the same issue in another (try Xp this time, not vista) computer, that tells me that there is a hardware problem in the controller between usb and the harddrive inside the case.



    your data is most likely all still safe in the harddrive.

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Hi,

Sounds like you need to remove the cable, uninstall the software, Restart, and then shut down. Now, from a cold power off power on. I know this seems tedious, but it has to do with the Last Known Good Recovery File and what is in Device Manger.

Now reinstall the software and if the software should call for you to "now" connect the USB cable, do so only when prompted or when the installer is done. Re: the latter, attach the cable. Windows ill say it discovered new hardware, point windows to your CD drive where the installer disk is located and allow Windows to locate the software.

Shut down and restart and your drive should be recognized now when you have a desktop. If not, post this back using the comment box below.

When replying to mine or anyone else's reply please address us in your reply, such as Worldvet: that doesn't make sense, please explain. And so on and so forth. This allow US to track what you've tried and from whom you were provided the solution.

Thank you for you indulgence on this. And, please be aware that, we all here want to see you fixed up and on your way. We all have a pretty good track record. However, there are times when a repair from a warranty service center is the only solution. However, I'm certain we all can get you taken care of and thanks for using Fix Ya.

Regards,
Worldvet

Posted on Aug 06, 2008

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