Question about Gateway (5500381) CD-ROM Drive

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My cd reader is not working I can open and close it it runs, or at least it makes a lot of noice but it doesnt read at all Thanks

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  • Gateway Master
  • 27,725 Answers

Make sure that the cd rom is getting enough power test all leads that are attached to the cd drive including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or
your drivers may have been corrupted or you might have a virus run your antivrus program
you might have to physically unplug the leads for this cd rom then plug them back in or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
if your computer came with a motherboard disc the sound drivers could be on it

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


if these fail to fix the problem

It could be a problem withthe lens, you should try cleaning the lens, it's already gone bad there is no harm in trying If you take a little risk can solve . follow the instruction: Don't panic its very simply. 1. When running your pc , open the drawer.> 2. switch off the acpower 3. remove powercable & sata or pata cable 4. remove all the screw from the back side 5. press clip to open the font panel 6. reverse the cd/dvd rw 7. just remove the cover 8. clean the optical lance 9. use a little( not much )oil place on two steel shaft 10.cover all the equipment 11.now you can fit to your pc Ifit does the same problem please change the cd/dvd rw because the lance has defected hope this helps


2. http://www.howtodothings.com/computers/a3631-how-to-clean-a-cd-rom-drive.html


Posted on Apr 06, 2011

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Whenever I watch a dvd on my HP Pavilion dv4 it stops and some noice is coming. The dvd stops.


1.Click on Start.
2.In Start Search or Run type devmgmt.msc and then hit enter.
3.This would open the Device Manager Window.
4.Now locate something which reads as Cd/DVD , there would be a + sign next to it,
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I am sharing a screenshot of how filters look in registry..
http://filedb.experts-exchange.com/incoming/2008/06_w26/35425/Regedit-DVD.JPG
Hope this works.
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1.Click on Start.
2.In Start Search or Run type devmgmt.msc and then hit enter.
3.This would open the Device Manager Window.
4.Now locate something which reads as Cd/DVD , there would be a + sign next to it,
5.Click on the +Sign next to it and down below locate the driver responsible for the funtioning of the cd & dvd.
6.Now right click on the driver and then click on Uninstall.
7.Now locate an option right at the top which reads as ACTIONS.
8.Click on Actions and then click on Scan for Hardware Changes.
9.Close the Device Maneger Window.
10.Click on Start and in Start Search type Regedit and then click Enter.
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20.Locate an option reading as CLASS.
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25.Right click on Upper Filter and then click on Delete.
26.Do the same if you get Lower Filters as well.
27.CLose the registry and restart the computer to check rthe funtionality of the Drive.
I am sharing a screenshot of how filters look in registry..
http://filedb.experts-exchange.com/incoming/2008/06_w26/35425/Regedit-DVD.JPG
Hope this works.
Regards
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hard drives dont read cd's
does the door close?
if not close it.

1)left clik my computer
2)double clik the cd rom drive, making sure theres a disk in it.
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look for a yellow exclamation point or red X where the cd-rom is.
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right clik
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restart the computer
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