Question about HP Officejet 5610 All-In-One InkJet Printer

3 Answers

Fax not working Error 388

From my HP allin one machine i am not able to send the fax, most of the time Fax send faild message displaying while take a log report error 388 will come . please help

Posted by on

  • dashaunam Oct 03, 2008

    every time i try to send a fax i get this error code or and other communication error code im constantly holding my breath

  • Sarah McDonald
    Sarah McDonald May 11, 2010

    This error means;

    Unable to complete the handshake.

    *Try to send the fax at a different time when telephone line conditions have improved



    Have you tried to send to the hp fax test number (888)473-2963? Did you get the same message? Are you on a digital phone line? Are you using the fax cord that came with the printer?

×

3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

We had the exact same problem. Static on the line. We had the cable company check and sure enough our digital modem for the phone line was bad. The new replacement fixed the problem instantly.

Posted on Jan 23, 2009

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 4 Answers

I used to have the same problem anytime I tried to use the fax. Drove me crazy. The problem for me was that whenever HP software updated it corrupted the installed software and I had to reinstall the program.

I finally ended up copying the files from the install disk on to the hard drive so I could find it quickly when I needed it and HP would repair itself using the hd installation files.

You might also check the back of your printer to make sure that none of the cords are lose or the usb isn't loose from the pc. This will cause it to have problems with the handshake. I found especially during warm weather that they tended to get loose because of expansion.

Hope this helps...

Posted on Aug 27, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Fax not working error 388

Posted on Feb 27, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Keep gettomg error message 388


Hi There,

HP Support provides definitions and solutions for it's printers.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=uk&docname=buu02549#Error386

At this site you can simply scroll down and click on the blue underlined link "388" which states,

"There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time."

"Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve."

Since you didn't state that you were having a problem sending faxes, I fear this is limit to which I can assist you. That being the case, please reserve negative feedback for HP if the solution isn't sufficient.

If the error persistes and you are not attempting to send a fax unsuccessfully, it would indicate a false error report and that your registry in your operating is a bit out of order where the printer is concerned and the best "final" solution would be to uninstall the printer from the Control Panel COMPLETELY, then hold down the WIndows logo key and press the R key. A Run window will appear. Type in %temp% and hit ENTER. Your Temp File folder's contents will appear. Left click one in that window and then hold down the CTRL key and hit the A key. All files will be selected. Hit the Delete key. Remove every file that Windows will allow and then close the window, Disconnect the printer from your computer. Then go here:

http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_query=Officejet+6210

Select the correct version of your 6210 (there are 3). At the next page Download the Full Version software by saving it to your Desktop. Then double-click the software installation file and follow the prompts. Do not connect your printer until the software prompts you to do so.

Ciao for Now


Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Sep 07, 2010 | HP OfficeJet 6210 All-In-One InkJet...

2 Answers

Hp all in one C7280, I cannot send a fax. I get an error print out that says Error 388, image on fax send report is set to off...Please help me to fix this by e-mail or by phone 310-576-7890. Thank you,...


Hi-

try this

388 The local machine has originated a fax session and detected a remote fax machine but has been unable to detect any T30 frames. If the machine is in V.17 mode, it is likely the connection has been interrupted. In V.34 mode is also possible for this error to occur due to compatibility problems with certain machines and/or line conditions.

Solution:

1. Reattempt the fax transmission at a different time when telephone line conditions have improved.

2. Disable V.34 on the local machine and attempt the transmission using the V.17 mode. (See error 227 for changing to a slower speed or disabling V.34 .)

Jul 18, 2008 | HP Printers & Copiers

1 Answer

Problem faxing-error message


Error 388:
Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Error 403:
Definition

During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions
  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.

May 29, 2009 | HP Printers & Copiers

1 Answer

Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send


Hi,

The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

May 21, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Wish to print outgoing fax log date/time/number


Hi,

I don't think there's a log you can print but you can do the following. Not quite what you want, but better than nothing...

You need to set the fax confirmation option to log faxes before you send anything. The default option is off, so you won't be able to get a fax log for anything you've already sent unfortunately.

1. Press Setup
2. Press 2 then press 1. This displays the Print Report menu
3. Select Fax Confirmation
4. Press c00424037.gif to highlight one of the following, then press OK

Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.

May 06, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

What is error 388


there is not error code for the OfficeJet 4315. however, there are similar code for other Hp printer.
error "388" is lised as unable to detect T30 frames. in other words, the machine fail to establish comparable connection. this can be the machine trying to send out fax in high speed, or the phone line problem.
consult the user manul how to set a lower transmission rate, or try to send the fax at a differnt time of the day . If that still give you problem, please call the phone company and have they look a the phone line.

Nov 10, 2008 | HP OfficeJet 4315 All-In-One InkJet...

1 Answer

Fax


error code 388 says :-
Unable to complete the handshake.

*Try to send the fax at a different time when telephone line conditions have improved.

Mar 06, 2008 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

Fax Error codes


Hi,

I have mentioned the Description for the error codes.388 and 421 error codes means the same and suggestion to resolve the problem.

282 - Retry the transmission.

388 - Reattempt the fax reception at a different time when telephone line conditions have improved.

421 - Reattempt the fax reception at a different time when telephone line conditions have improved.

233 - A communication failure has occurred between the two machines (OR) The user at the remote machine might have pressed the Stop button. (OR) Sometime Call waiting service might cause this error code.

  • Turn OFF the Error Correction mode(ECM).Steps to do. Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to Error Correction mode(ECM) and highlight -> press ok/Enter->Select turn OFF-> press ok/Enter.At Last Press Cancel to quit the menu.
  • Decrease the Fax speed.Steps to do.Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to" Fax speed"-> press ok/Enter-> Choose "Medium speed or slow speed ->press ok/Enter. At Last Press Cancel to quit the menu.
Thank You

Feb 08, 2008 | HP Officejet 9110 All-In-One InkJet...

2 Answers

Error message


Try to send the fax at a different time when telephone line conditions have improved.
Or try to disable the ECM on yuor printer, to do that to these steps:

Press SETUP
Press DOWN until you ADVANCE FAX SETUP displays
Press OK
Press DOWN until ERROR CORRECTION MODE displays
Press OK
Press RIGHT ARROW to turn it off
Press OK

Then try to send new fax. If this does not resolved your issue pls try to go to your phone provider. Thanks

Oct 26, 2007 | HP OfficeJet 7410 All-In-One InkJet...

Not finding what you are looking for?
HP Officejet 5610 All-In-One InkJet Printer Logo

3,615 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96576 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...