Question about Tomtom GO 720 GPS Receiver

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Hi, i have just been given a tom tom 720 which isn't working. I suspect it has got a serious problem but would be grateful for any comments which you have about the problem.When turning on the tom tom it makes the drum sound after a couple of seconds, but then the screen stays black. If i connect it up to a computer, tom tom home does not see the device. If i leave it connected to the computer and look in My Computer, it eventually shows up as 2 drives (F & G) without any labels attached (i.e internal drive etc.). If i try to look at the properties of each drive, they both show up as having nothing on them. If i click on each drive, i am asked to insert a card etc. Thank you in advance for any help Regards Mike

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You could try gently inserting a straightened paper clip into the small round reset hole in the base of the Go720 and pressing/holding slightly on the reset button for c.6 secs. This should reset most basic problems.

Do you have the TomTom Home software that was supplied with the TomTom machines - if you open that on your PC and then attach your TomTom via the supplied cradle or USB lead it should provide a screen asking you if you want to connect to PC. If it boots straight past this you would normally reset it, as above, then restart and accept the question. This should then check the software on the device for updates etc.

Otherwise if no screen display it could just have been dropped and damaged, might be worth opening up to check if the backlight has been broken, though I'm not sure you can get spares (certainly not from TomTom). There is a firm at www.satnavrepairservice.com who will quote you for repairs that need parts.

HarrisonIT

Posted on May 18, 2011

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Posted on Jan 02, 2017

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