Question about Lexmark Prospect Pro205 Wireless All-In-One InkJet Printer

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Printhead error after brand new installation. Cleaned the head. Firmware update get stuck on 20% completion.

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Try these steps instead:

1. Remove the printhead from the printer.
2. Reset the printer by unplugging the power adapter from the printer (should be the whole black box on the back of the printer), leave it unplugged for about a minute then plug it back in.

3. Once the printer is back on, it will ask for the printhead. Just disregard the message by pressing or CANCEL button on your printer screen. Do not install the printhead yet.
4. Then, please use this link: http://bit.ly/p205fw to download and run the firmware on your computer. Please make sure that the USB cable is attached from the printer to the computer while you do this.
5. Once the firmware update is complete, you may reinstall the printhead.


Posted on May 03, 2011

  • 3 more comments 
  • Lexmark
    Lexmark Jun 23, 2011

    If you are still getting the "printhead error" message after updating your printer, please contact Lexmark Technical Support Center or visit Lexmark's website for additional technical assistance.

  • Lexmark
    Lexmark Jun 23, 2011

    Lexmark recognizes that some of our inkjet all-in-one customers may be experiencing issues with their print quality.  We take our customer user experience very seriously, and we strive to ensure that each time a customer prints using a Lexmark device the page is crisp, clear and up to the highest standards.

    However, if your device is displaying a ‘printhead error’ on the hardware and/or you are suddenly experiencing a print quality issue, please contact the Lexmark Technical Support Center at 1-800-539-6275.


    Lexmark agents are prepared and able to help diagnose and resolve your issue. This may involve updating your printer firmware and/or replacing the printhead for your printer, at no charge to you, our customer.  Installation is quick and easy for any customer to perform.

  • Lexmark
    Lexmark Jun 30, 2011

    Alternatively, you can point your browser tohttp://bit.ly/lFKDzs for online technical assistance.

  • Lexmark
    Lexmark Jul 12, 2011

    We would like to follow up if you're still experiencing print quality issues or your printer is still displaying "printhead error" message.

  • Lexmark
    Lexmark Jul 12, 2011

    I would like to follow up if you're still having print quality issues or still experiencing printhead error messages.

    Please let me know if you have other concerns.

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Posted on Jan 02, 2017

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The error can be the result of firmware code, printer contacts or the printhead itself failing. There is a firmware update that addresses the "Printhead Error" on your printer. Please follow the steps below on how to successfully update your printer and provide information to the following questions:


1. Open the cover to remove the printhead and tanks (if installed). You may go to http://bit.ly/klw9sJ to have a visual on how to remove the printhead. Note: Carrier will come to the center automatically with this error message as the cover is opened.
- Remove the tanks and place on a table.
- Open printhead latch and remove the printhead.
- Close the printhead latch, close the printer cover, and confirm the error message goes away from op panel.


2. Proceed with the firmware update. Please visit the Lexmark website to download and install the update. Click here to download an important firmware update for your printer. If more than one download is listed for your model, choose the first download in the list. If it is the wrong firmware level, an error message will tell you which firmware level is correct. Please indicate if the update failed or successful.


3. If the firmware update software notifies that you have the latest firmware version, please inspect the printhead for the manufacturing stamp (http://bit.ly/vLvfCx ).
a. Is the stamp on the nozzle plate side?
b. Is the stamp on the contact side?



4. Open cover, open latch, and insert printhead only.


- Firmly push down on printhead then close latch and cover.
- If error message goes away, continue with normal installation steps for cartridges.
- If error message remains, open cover, remove cartridges, open latch, remove printhead, re-install printhead, close latch and install tanks cartridges firmly.


5. Try to print a document again to verify that the problem is fixed.


Please feel free to contact us at LxkListens@Lexmark.com

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The error can be the result of firmware code, printer contacts or the printhead itself failing. There is a firmware update for your model that addresses this problem. Please follow the steps below on how to successfully update your printer.
  1. Open the printer cover to remove the printhead. The carrier will come to the center automatically. Once you've taken out the printhead, close the printhead latch and close the printer cover.
  2. Proceed with the firmware update. Please visit the Lexmark website to download and install the Lexmark S600 Series Firmware Update.
  3. Once the update is complete, re-insert your printhead. Close the printhead latch and check for errors.
  4. If no error appears, open the printer cover again to re-insert the cartridges.
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A firmware update for your model addresses the print quality problem that you're currently experiencing. Please visit the Lexmark website to download and install the Lexmark S400 Series Firmware Update. If more than one download is listed for your model, choose the first download in the list. If it is the wrong firmware level, an error message will tell you which firmware level is correct.
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The error can be the result of firmware code, printer contacts or the printhead itself failing. A firmware update for your Lexmark model addresses printhead issues. Please visit the Lexmark website to download and install the Lexmark Firmware Update. Select your corresponding model in the list to start the download. If more than one download is listed for your model, choose the first download in the list. If it is the wrong firmware level, an error message will tell you which firmware level is correct.
Should the problem continue even after updating your printer, please contact Lexmark Technical Support Center for additional assistance.

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If you're experiencing printhead error message on your Lexmark inkjet printer, make sure that your printer firmware is updated. A firmware update for your model addresses printhead issues. Please visit the Lexmark website to download and install the Lexmark Firmware Update. Select the corresponding firmware version for your model to start the download.
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Updating the firmware for your printer will help fix the problem. You will need to get rid of the error first before you can successfully update your printer. Follow the steps below:
1. Open the cover of the printer > Remove the printhead. If the printhead will not go to the center, turn off the printer and pull the printhead to the center. 2. Once you have the printhead removed, close the cover of the printer and turn on the printer. 3. Once you have the printhead removed, close the cover of the printer. 4. It will ask you to "Open Cover to Install the Printhead". Press the Home icon. 5. It should take you back to the Main menu. 6. Proceed with the firmware update. Just go to www.lexmarklabs.com/firmware and choose the model number of your printer. 7. Once the firmware update is successful, go back to step 1 and install the printhead.
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If problem continues even after updating your printer, please contact Lexmark technical support for additional assistance.

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1 Answer

Message:" There is a problem with the printhead.


Make sure your printer is updated. The firmware update, available in the Lexmark website, will help fix printhead-related problems. Follow these steps: 1. Remove the printhead from the printer.

2. Reset the printer by unplugging the power adapter from the printer (should be the whole black box on the back of the printer), leave it unplugged for about a minute then plug it back in.
3. Once the printer is back on, it will ask for the printhead. Just disregard the message by pressing or CANCEL button on your printer screen. Do not install the printhead yet.
4. Then, please use this link: http://bit.ly/p705fw to download and run the firmware on your computer. Please make sure that the USB cable is attached from the printer to the computer while you do this.
5. Once the firmware update is complete, you may reinstall the printhead.

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