Re: Sansa Clip 2GB...WMP11 will recognize, but will not...
Hah, figured it out! Had to roll back my version of WMP, which can simply be done by (in XP) going to Start > Control Panel > Add Remove Programs, and then click on WMP11 in the program list. Click remove, and it will ask if you want to roll back to the previous version of Windows. Click yes, and it will roll it back to the previous version of WMP11. Now, assuming you have an active internet connection, after you restart your computer, it will ask if you want to update your WMP. Click yes, and it will re-install the version you started out with, replacing drivers, .dlls, and anything you were missing before hand. Long story short, the solution was patching the holes in the program. I can now plug my Sansa Clip 2GB into the USB port, and WMP will recognize it right away (I can almost hear a small voice from inside my computer saying "would you like tea with that, mr. guy?" hah). I also found out you can have more than one media player connected at the same time! How cool is that? Great if you're trying to set up multiple players with the same playlists (promotional type stuff, business type stuff, etc.).
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See the section about the hot fix first-----
If you are using Windows XP: you need the following.
Windows XP SP2 or higher
Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
Download the hotfix from-->>> http://support.microsoft.com/kb/939211.
Run the hotfix.
Refresh the players driver
Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Check under Device Manager
1. Right-click My Computer, and select Manage.
2. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS.
The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.
Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Connect using MSC mode
Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here:
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes:
If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting.
- Try connecting on another computer.
- Try using a different USB cable
- Try connecting to the back USB ports which may supply better power.
- If only MTP mode is not working, try reinstalling Windows Media Player
For Windows XP try also download and install the MTP Porting Kit
First, you have songs into your computer. Then, plug the device to computer and use one of two ways to download music to your Sansa Clip:
1. Select songs you want transfer, drag & drop them into Music folder in the device.
2. Use Windows Media Player: plug device to pc, open windows media player, click on Sync tab, drag and drop songs selected to Sync List space (on the right side of wmp), click on Start Sync button to transfer.
You have 2 ways to transfer your songs from your computer to your sansa clip:
1. Plug sansa clip to computer, double click on "Sansa Clip ...GB", double click on "Internal Memory", you will see the file "Music", copy your songs and paste them into Music file of the device.
2. Using Windows Media Player: open windows media player, plug sansa clip into computer, click on Sync tab, select songs that you want to sync, drag and drop song selected into "Sync list" on the right side of the windows media player (you should update wmp11), then click on button Start Sync.
Check the version of the player:
Go to Settings > System Info.
Information for the firmware version and SD cards support: For 01.xx.xx firmware (c200 version 1) - up to 2GB microSD cards For 03.xx.xx firmware (c200 version 2) - up to 4GB microSDHC cards Note: Firmware is not interchangeable.
For deleting files connect your player with the computer. When running Windows Media Player 11:
1. Check the automatic SYNC routine for your player. How to get to the SET UP SYNC When viewing WMP11 in full mode select SYNC or LIBRARY in the top of WMP11, seeing the Sansa player listed on the left. Right click on the player and select SET UP SYNC...to go to the SYNC options.
When "Sync this device automatically" is selected, all playlist in the computers' Library will be transferred to the player again, even the previous deleted files. Disable this function to prevent unwanted SYNC.
2. Remove playlists from the library in set up sync, to get the playlists you would like to keep on the player.
If you mean that the songs don't show up on the computer screen, then you probably need to change the USB MODE setting on the Clip. To do this, disconnect the Clip from the computer, then scroll to SETTINGS. Select Settings, then scroll to USB Mode and select it.. (If your Clip is very old it might not have a USB Mode listed under SETTINGS. If this is the case you should update your Clip's Firmware from the sansa website). Older computers recognize the MSC Mode while newer ones should recognize either mode. (except XP Professional doesn't seem to recognize the MTP mode). Songs entered in one mode won't show up on the computer if you're in the other mode. If you mean that the songs aren't showing up on the Clip's own screen then this solution probably won't help. By the way, I've never had any luck with the "auto detect" mode.
It should be recognized by your computer.
I did a search for drivers and they are not needed for this model.
For music, After the computer has recognized it has been plugged in. Start, My Computer, and it should show up in there as (my sansa or sansa clip) something along those lines.
You may open it and drag your music files into the accroding folders inside the device.
OR You may use Windows Media Player 11 to Sync to your Mp3 Player. The Sansa Clip has problems with Windows Media Player 10 so i would reccomend using Media Player 11 to sync.
For future help or more questions please comment,
I hope this has helped :)
Creating Playlist To create a playlist for Windows Media Player, follow these steps: 1. Launch Windows Media Player. 2. Clear the List pane by clicking the Clear List pane button. 3. Click the arrow below the Library Tab then select Create Playlist. 4. Type in the name of your Playlist. Loading Content 14 5. Click Songs from Library then drag them from the Details pane to the List Pane. 6. To rearrange the songs, drag them up or down in the List pane. 7. Click Save Playlist. Transferring Playlists To transfer playlists to your Sansa player, follow these steps: 1. Connect your Sansa player to the computer. 2. Select Sync digital media files to this devices using Windows Media Player on initial connection. 3. Right-click on Your Sansa Player, then select Set Up Sync. Loading Content 15 4. Select Personal Playlists from the drop down menu on the left pane. 5. Highlight the playlists you want to transfer to your Sansa player, click Add, then Finish. 6. Synchronization will start as soon as you click Finish. To see the Sync progress, click on Sync Results.
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer. -Tha Mp3 Doctor
IT FINALLY WORKS !!!! Sandisk Tech support had me do the following: -Turn it OFF -Put it in the HOLD position -HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in. At this point MY COMPUTER recognized it. And it worked. He also had me to: - go to WWW.MICROSOFT.COM - In the upper right hand search bar, type in MTP PORTING KIT I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons. If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP. GOOD LUCK