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Printer doesn't work,keeps telling I have paper jam.\r\nThere is no paper that I can see in printer. Do I need to open it up? If I do, where do I get a repair manual?

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Hi there!

yes, if you know how to open it up, like the cartridge cover, you can try and open it, check for any paper feed. if the printer have a duplexer (at the back) you need to remove that too to check for paper jams. you can search on the internet for the free manual download of the printer brand that you have or just post it here and will try and help you again! if the printer is still in warranty, you must bring it to the store where you bought it, if you're in the usa, you can simply call their technical support numbers (you can find them from google too). =)

Posted on Apr 06, 2011

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Printer doesn't send paper all the way says paper jam, rollers are moving doesn't print


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http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=15403

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try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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the paper path may have some jam. It may have some solid particle or paper that's causing disturbance.
If not the paper moving mechanism is having problem.
Better get your printer serviced.....

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