Question about B&W Bowers and Wilkins Zeppelin iPod Music Speaker System

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When I dock the iPod the Zeppellin does not turn on automatically. Also, no sound goes through once turned on manually. The iPod does charge however...

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The first thing that springs to mind is that the docking arm is faulty, to prove this, try the aux input at the rear. If this works then it look like the docking arm, if not then it could be the interface card and there are known issues, so contact b and w service or point of sale.

Posted on Apr 13, 2011

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1 Answer

No sound from docking station


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I have the same problem, but I got round it instantly by plugging my ipod into the speaker via the headphone port on the ipod and into the audio port on the speaker. The speaker came with a spare lead as you can plug any music player into it this way. The sound quality seems exactly the same and I dont have to throw away the speakers, hooray! If you have lost the lead you need a 3.5 mm male to male headphone lead, just pence in any electrical shop or amazon!

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I had this problem for the pat two days. Believe it or not I took my Ipod touch of the dock. Shut the power off to the Ipod to reset it. Also the power to the docking station. turned everything back on. Put the Ipod back into the docking station and heard the beep.. and hit play and it was working again. Not sure but shutting Ipod off does act like a reset.

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1 Answer

Our sound dock does not charge our ipod touch 2nd gen. Bose manual says it does charge. The sound dock is not series 2. Are they not compatible? Thanks, Mark


The original SoundDock will not charge the iPod touch 2nd gen, or the iPhone 3G, or the new nano either. This is because Apple changed the way their new iPod products charge. (via USB only now)
There is 1 solution- Call Bose tech support. They can replace the 30 pin metal connector for a new one that will charge this. If this is not under warranty, it will cost $99, but it's worth it. New 1 year warranty, and compatibility with all iPods (except much older- non-clickwheel iPods)

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1 Answer

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Yes, the docking station is damaging the iPod. The vibration when used load is causing damage to the iPod. If you notice, the iPod will only freeze when it is playing load in the docking station. To avoid the problem, you'll need to play the music at a lower sound with less vibration. Once I began to play my music at more reasonable sound levels, I discontinued the problem. Very disappointing solution...but it is the answer. I too called Altec Lansing. They are not aware of this issue...I told them to search the internet - it's all out there.

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1 Answer

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2 Answers

Ipod dock is broken on xtrememac tango


well your lucky the dock gave up the ghost before your ipod.
it's possible there is some damage to your ipod also but those docks will fry your ipod toot sweet.
I would not use the dock at all but if you are i would first try hooking your ipod up to a computer with a usb just to make sure it's not damaged in the charging port.

if you have a RCA jack in the dock you can use that, but the ipod is not made to play through the charging port, the docks are an after thought and I am not sure why but possibly incorrect voltage or voltage surges, but i have replaced at least 30 motherboards of customers who played them on docks.
your ipod wouldn't by chance be a 30gb video or a 3rd gen nano?
seems those are the 2 most susceptible to this issue.

My Warning: if it still plays music leave it off the dock

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1 Answer

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Omg i have the same exact one and the exact thing happens with mine---blue light no longer shows up and music will not play through the speakers---my ipod still charges and the clock still works but yeah---i also got mine 2 months ago!

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