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Kenmore Elite SM 9710803-A will fill with water but won't spin or drain. The pump spins, the hoses are clear, and the coupler is intact. It makes a humming noise like the motor is frozen (?). Is there anything else I should inspect or replace?

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6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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agitateme
  • 88 Answers

SOURCE: kenmore 90 series will not agitate, spin

Check for something stuck between the basket and tub, otherwise you probably have an internal gearcase problem.

Posted on Jan 17, 2008

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MNfisherman
  • 11896 Answers

SOURCE: kenmore elite sm 9710803-a motor

Belt is loose or pulley needs to be tightened.
Servicing the Tub and Agitator
how-to-repair-a-washing-machine-3.jpg
©2006 Publications International, Ltd.
Replace a damaged agitator
with a new one of the same type.
Unscrew the cap on top of the
agitator and pull straight up;
the agitator should lift off.

The washing machine tub, or basket, generally doesn't cause problems. However, at times it may cause damage to the laundry, make a lot of noise, vibrate, or stop completely.

If laundry is torn during the wash cycle, feel around the tub. If you find a rough spot, you may be able to smooth it with an emery board. Sand the spot lightly. If this doesn't work -- or if you have to cut to bare metal to remove the roughness -- the tub should be replaced. In this case, it's probably much wiser to replace the entire washer.

The agitator -- the finned part that fits on the tub shaft -- can also tear laundry if the fins are cracked or broken. You may be able to solve the problem temporarily by pinching off the splinters with pliers and lightly filing the plastic smooth, but this is just a stopgap measure; the agitator should be replaced. Replace a damaged agitator with a new one of the same type. To do this, unscrew the cap on top of the agitator. With the cap off, pull straight up on the agitator; it should lift off. If it doesn't move, rap its side with a hammer. If it still won't lift off, drive wedges under the bottom rim of the agitator to dislodge it. Then set the new agitator into place and replace the agitator cap.

Damage to the snubber, a padlike device sometimes located under the agitator cap, can cause the machine to vibrate excessively. The snubber may have a suspension spring in it. Lift off the agitator cap and examine the snubber. If the spring is broken, or if the pad is visibly worn, replace the entire snubber. Snubbers might also be found at the splash guard at the top of the tub, under the transmission, or as part of the water pump housing. Look around until you see it.

If the machine doesn't have a snubber, listen for noise at the suspension unit between the tub and the machine cabinet. The suspension unit has fins or pads that may need replacement. In some cases, the entire unit may have to be replaced. Another noise point is the basket support nut. Tighten the nut or, if you can't tighten it, replace it.

Sudden tub stops can be caused by a broken motor belt, but they are usually due to poor tub loading. Check to see if wet laundry is wadded around the bottom of the tub shaft, or under the basket or agitator assembly. Remove the basket or agitator in order to remove the laundry easily.
Replacing Drive Belts and Tightening Pulleys

The drive belt (or belts) of a washing machine may become worn or damaged, causing noisy operation or stopping the washer entirely. A damaged drive belt is easy to replace. Remove the back panel of the washer to gain access to the belt. To remove the belt:

Step 1: Loosen the bolt on the motor bracket and move the motor to put slack in the belt.

Step 2: Remove the old belt and stretch a new one into place on the pulleys.

Step 3: To put tension on the new belt, use a hammer handle or a short pry bar to push the motor into position while you tighten the bolt in the adjustable bracket. The belt should have about 1/2 inch deflection when you press on it at the center point, midway between the pulleys. If the belt is too loose, it will slip on the pulleys, causing the machine to malfunction. If the belt is too tight, it will wear very quickly and will probably become so hot that it will start to smoke or smell.

Loose pulleys can also cause problems. Most pulleys are fastened to shafts with setscrews around the hub of the pulley. These screws must be tight or else the pulley or belt will slip. The resulting malfunction may seem to be caused by a faulty motor, but it can be corrected by tightening the pulleys and adjusting the belt. For this reason, always check the belts and pulleys before working on the motor.

Posted on Sep 04, 2009

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1 Answer

My son's Kenmore top load washer will not spin but the tub will fill with water.The motor hums when he turn the control to spin cycle. He lives in another state and I was looking at some you tube...


When he puts it into spin, does the water drain? If so, the pump is fine, as far as it not spinning, that is most likely either the coupler between the motor and the transmission, or the transmission itself.

To check the coupler, drain the washer, then pull the washer away from the wall and tilt it back on it's hind legs. Check to see that the rubber part of the coupler is intact and that the plastic parts are not stripped. Here's some pictures of the coupler http://www.repairclinic.com/PartDetail/Motor-Coupling/285753A/1195967

If the coupling is fine, and the motor is turning, then it's most likely the transmission, which you'd be best served having an appliance shop replace.

Hope this helps.

Sep 17, 2011 | Kenmore 24032\24036 Top Load Washer

2 Answers

Will not drain. it does'nt look like its spinning very fast.


The washing machine not draining water.This problem is related to few possibilities. 1) The drain pump is got loose to the drain hose. check the connection from drain hose to drain pump. 2) The drain is blocked by any thing.Like cloth or any thing like metallic nails or coils etc etc. 3) The drain hose is got blocked./The drain hose is not letting the water to enter the drain pump. In most of the cases the drain pump has to be removed and checked for any kind of blockages.Also if the machine not draining can effect the spin cycle.But other possibilities for no spin or slow spin are faulty or broken motor coupler or weak spin motor.The motor coupler and motor both can be possible,if the drain pump and drain hose both checked ok.This will clear the fault. ----------- Keep updated with any more queries.Thanks,.

Oct 14, 2010 | Washing Machines

1 Answer

I have a kenmore elite not draining cleaned out by pump no blockage pump bad


Remove the lower panel and put the machine in a spin mode and see if the drain pump sounds like it is working. You may have to remove the hose from the pump to the bottom of the main drum. You could have a sock or something small get around the spin tub and make its way to the hose going to the pump and blocking it. Also check to make sure there are no crimps in the drain hose going from the pump to the main drain.
If every think is clear and there is power going to the pump and still not working, replace the drain pump and motor assembly.

Jan 25, 2010 | Kenmore Elite 45986 Front Load Washer

1 Answer

Kenmore Elite Oasis HE washer error code F2


The error code must be cleared first to make the machine back into operation. You have to press the PAUSE/CANCEL button twice to clear the error on the display.

The only filter the machine has is the one you removed to clean the pump. When the error is cleared, you can check the pump whether it is operating properly or not by running the diagnostic test.

Diagnostic Test Mode Procedure

  1. Close the door.
  2. Select the DRAIN/SPIN.
  3. Select NO SPIN by pressing the SPIN SELECT button.
  4. Press RINSE/HOLD or PREWASH OPTION button four times within five seconds.
  5. "C:00" will show on the display indicating that the door is locked and the diagnostic test starts.
  6. Press the button you pressed in step 4 above two times. "C:01" will show on the display and the machine starts to fill.
  7. Press PAUSE/CANCEL button two times when there's enough water inside the tub to stop the test.
  8. Observe the water level falls as the pump starts draining the water. Replace the pump if the water inside the tub does not drain. You have removed and cleaned the pump so you can easily replace it too.
Please inform me about the result of the diagnostic test and if you still need any assistance regarding this problem.

Jan 20, 2010 | Washing Machines

2 Answers

Washing machine will fill with water, but won't spin.


hi there.
If the washer won't drain or spin there might be a clogged pump or hose. It's common for small socks or other small clothing items to get into the water drain system and clog the hose leading to the pump or the pump itself. Remove the hoses from the pump in order to remove the article of clothing.16 Mar 2014

SOLVED: Why won't my washer spin or drain? - Kenmore 110 Series ...

or go to this link for more help.
Washing machine will fill with water but won spin Google Search

Nov 18, 2017 | Whirlpool 3.2 cu. ft. Plus Washer

1 Answer

My kenmore elite calypso-clothes still wet after spin cycle done


There is a water pump in the machine which pumps the water out of the outer tub and into the drain, after the wash and rinse cycles.
It is possible that this pump isn't working properly. I think if it weren't working at all, you wouldn't be able to get beyond the wash cycle.

It has been my experience that small articles of clothing may get washed or spun out of the inner tub and into the area around the pump pick up, thus partially blocking the flow to the pump.
It's also possible that the drain hose from the pump to the drain may be partially clogged.
It is also possible that the pump doesn't run sufficiently long to get all of the water out because its' motor gets hot and shuts down or because of a problem in the control mechanism which manages the the starting and run time of the pump.

First, I would unplug the washer from the wall outlet and probe under the inner tub, or possibly remove the tub to see that there is no blockage from clothing.
It's also possible that things left in clothing pockets like paper clips, small plastic items, etc. can get into the pump and lock up the impeller.
If you're sure it isn't blocked you can then run a "short cycle", no load and water only, and watch to see how much water comes out of the discharge hose where it's hung on the drain pipe.
It should gush out, and tub should be free of standing water prior to the start of the first rinse cycle.
If it does not, then you'll have to access the pump and clear it of obstructions or replace it, if defective.

As it drains, it should start spinning slowly, then speed up as it drains; the final portion of the spin cycle is very fast.
Essentially, the spinning tub wrings out the clothes using centrifugal force.

With the water remaining in the bottom of the tub, it would appear that it is:
a) not spinning long enough, or
b) there is something preventing all the water from getting out in the time allotted by the timer to perform this task.


A fair handy man can get to pump either from the rear of the machine with back plate off, or by removing the cabinet cover from the frame, depending on the model of the the machine.

As always - before attempting any repair, UNPLUG THE UNIT!



When clothes are wet at the end of a cycle, check these:

Motor coupler
To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning:
If it's spinning when you lift the lid, the coupler is fine.
If it isn't spinning--and your machine was produced by Whirlpool®--you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely.

Spin cycle
If the washer doesn't reach its proper spin speed, the clothes may be too wet at the end of a cycle. Check to be sure the load is properly balanced and run a spin cycle again. If the clothes are still wet, you may have a worn or loose belt (Maytag®), a worn clutch (GE®/Hotpoint®), or a worn motor pulley or tub bearing. Replace the applicable component.
Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician.

Siphoning
If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess.

Water-inlet valve
Water-inlet valves eventually fail. One problem that may develop with a water-inlet valve is that it can no longer completely shut off when the electricity is turned off to it. Then, the valve may leak and drip water into the clothes tub--you may notice that your washer has water in it when you haven't used it for a few days. To fix this, replace the valve.




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Mar 06, 2009 | Kenmore Elite 45986 Front Load Washer

1 Answer

I hope you can help me


Replace the coupler between the motor and pump. Coupler about 18.00 dollars at Sears parts store.

Jan 27, 2009 | Kenmore 23822 Top Load Washer

1 Answer

Agitator grinds and won't spin


You have a broken motor coupler, you can see how it is replaced on samurai appliance guru

Jan 17, 2009 | Kenmore Elite HE4 Electric Dryer

1 Answer

My kenmore elite oasis runs fine but wont go through spin cycle


Try replacing the motor coupler between the motor and pump three small pieces about 18.00 dollars at sears parts store.

Jan 13, 2009 | Kenmore 23822 Top Load Washer

1 Answer

Kenmore Elite - F02 trouble


Hi jbll,
The f02 code is always from a slow drain issue. This washer allows only 8 minutes for all the water to drain and if it is not gone in time you get the F02.
This is the proper check sequence for that problem.
Check the drain hose and make sure it is not plugged or kinked.
Check the electrical connections at the pump and make sure the pump is running.
Check the drain pump filter for foreign objects. You can remove this easily and replace it if needed.
If the above does not correct the problem, replace the pump.
I hope this has helped, Lots of luck . Mike Anderson
mca0824@aol.com

May 02, 2008 | Kenmore 4292x Front Load Washer

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