Question about Xerox Phaser 8560DN Laser Printer

2 Answers

It displays 'warming up' continuously and does not print

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  • tedtec Apr 08, 2011

    It still shows 'Warming up' when first swiched on it goes through various percentages but quits at about 35%
    When I open various covers it reponds correctly

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Depending on how cold theprinter is, it can take several minutes for the printer to reach the proper setpoints. If the printer has stopped responding completely, open the Front Coveror a paper tray. The Display Screen should change from 'Warming Up' to 'CloseFront Cover to continue.' This will help verify whether the printer hascompletely stopped responding, or if it is simply in the middle of a processthat is taking a long time (warming up between thermal states and processing orcanceling large jobs can take several minutes).Test Internal Pages and Communication Cables to Determine theSource for the Printer Not Responding

  1. Power OFF the printer using the power switch located under the interface cover on the right side of the printer.
  2. Disconnect all communication cables to the printer.
  3. Power ON the printer. If the Control Panel continues to display 'Warming Up' or does not return to a 'Ready to Print' state after several minutes, contact support to place a service call. If the printer warms up and displays 'Ready to Print', continue with step 4.
  4. Print a Configuration Page. If the Configuration Page prints correctly, continue with step 5. If the Configuration Page does not print and the printer does not respond, contact support to place a service call.
  5. Re-connect the communication cables back in the printer. If the printer stops responding while connected to the network, there may be corrupt network information getting to the printer. Contact your System Administrator or contact support for assistance. If the printer is responding normally when connected to the network, continue with step 6.
  6. Send a test print from the workstation.
    1. Click on the [Start] button, then select [Setting], and then click on [Printers] or [Printers and Faxes]. The Printers or Printers and Faxes window will be displayed.
    2. Right-click on the required printer, and then select [Properties]. The Properties window will be displayed.
    3. Click on the [General] tab.
    4. Click on the [Print Test Page]. A test page will print.
  7. If the printer only stops responding after a file is sent, the file or print driver may be corrupted. Try to isolate the file and / or re-install the print driver.
Make Sure the Power Cable is Plugged Into a Good Power Source
Avoid usingmultiple outlet power strips as the printer requires a significant amount ofpower for initial warm-up. If there are other devices plugged into the samecircuit, there may not be enough power available. Plugging the printer directlyinto the wall is generally the most reliable source of power.Print the Configuration Page
NOTE: The ConfigurationPage can be printed to help solve printing problems and obtain the best resultsfrom the printer. Access this page from the printer's Control Panel.
  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Printer Setup] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Configuration Page], and then press the [OK] button to print.
  3. Press the [Up] or [Down] arrow button to select [Exit], and then press the [OK] button to return to the Main Menu.

Posted on Apr 06, 2011

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  • Master
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Welcome to FixYa!

Check the printer status first.
Depending on how cold the printer is, it can take several minutes for the printer to reach the proper set points. If the printer has stopped responding completely, open the Front Cover or a paper tray.
The Display Screen should change from 'Warming Up' to 'Close Front Cover to continue.' This will help verify whether the printer has completely stopped responding, or if it is simply in the middle of a process that is taking a long time (warming up between thermal states and processing or canceling large jobs can take several minutes).

  1. Power OFF the printer using the power switch located under the interface cover on the right side of the printer.
  2. Disconnect all communication cables to the printer.
  3. Power ON the printer.
Keep me posted.
Thank you for using FixYa.

Jas247

Posted on Apr 08, 2011

  • Jas Barinaga
    Jas Barinaga Apr 08, 2011

    Cont...

    Avoid using multiple outlet power strips as the printer requires a
    significant amount of power for initial warm-up. If there are other
    devices plugged into the same circuit, there may not be enough power
    available. Plugging the printer directly into the wall is generally the
    most reliable source of power.

    Keep me posted.

    Jas247

  • Jas Barinaga
    Jas Barinaga Apr 09, 2011

    As much as I am dedicated to resolve your problem, your printer is showing symptoms of a mechanical failure. Boot up / initialization failure. Some mechanical parts of the printer fails to function properly hence the printer does not proceed to go on "ready to print" state. The best thing to do at this point is to have it serviced to an authorized Xerox service center as it may require replacing some parts.

    You can contact Xerox at the number below.

    For Phaser & Network Printers: Toll Free 1-800-835-6100, U.S. & Canada

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