My cell phone can receive text messages but I cannot send them. I also cannot send or receive picture messages. I DO have unlimited text messages and I did a master reset on this phone with t-mobile's tech support help.
Are there any downloads or updates that repair text message problems or anything I can do for this phone? It is out of warranty and I would have to pay $75 for repair if I cannot get a self fix solution.
My software update didn't work properly and it messed up my text messages.
I solved this problem by downloading the Motorola Software Update (MSU) from Motorola's website at hellomoto.com/support/update
1. Select your country/Region
2. Select carrier
3. Select Phone model
4. Click Orange arrow to the right of the model type
5. Select purchase month and year (If out of warranty select month and date within one year of today's date or it won't work) Then click Check Warranty Status
6. Follow "Click here" link to previous page
7. Select box right above Download Update link
8. Click Download update link
9. Follow directions for Download
From there you will have Motorola Software Update on your computer.
With your phone turned off, hold ^ # and the red power key at the same time until it prompts you to connect to your computer using USB cord.
Let the computer do it's thing and you're good to go!
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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You should contact your cell phone provider. You will probably have to send in your phone, and have them send you a knew one. This issue happens a lot and it is generally a problem with the phone itself.
there are several factors why you are unable to send and receive messages and make outgoing calls and receive incoming calls.
network issue: are you the only one experiencing the problem? try to check with someone who is on the same location and is using the same network as you if he or she is experiencing the same problem as you. if yes, then it may be a problem with your network.
make sure that you have good signal and contact your service provider too and ask them if they have an ongoing maintenance in the area and ask if the sms and calls services are activated on your account
phone issue: if you have a good signal and still can't send, receive text messages, do and receive incoming, outgoing calls, try to do these: call the service provider and ask for the default network pin, then go to the settings of your phone, call settings, call barring, deactivate all barring
try inserting your sim card to another phone and try to send an sms
turn off your phone, remove battery and sim card and then wait for a few seconds, then put back the sim and battery and turn on the phone then try to send an sms
you must have email account, also the POP address, and the SMTP with your username and password ready
Set up email account 1. Select Menu > Messaging > Email > Settings > New account > Add. 2. Enter a name for the email account, for example, Home or Office. Select OK. 3. Select Connect using > Edit and select the data account you created earlier to use with this email account. 4. Select Email address > Edit. Enter your email address. Select OK. 5. Select Connection type > Edit. Select POP3 or IMAP4. POP3 is the most common. 6. Select Incoming server > Edit. Enter the name or the IP address for the incoming server. Select OK. 7. Select Username > Edit. Enter the incoming server username. Select OK. 8. Select Password > Edit. Enter the incoming server password and select OK. Leave this blank if you want to be asked for the password each time you check new mail. 9. Select Outgoing server > Edit. Enter the name or the IP address of the SMTP server you use to send email messages. Select OK. 10. Select Advanced settings. 11. Select Your name (not mandatory) > Edit. Enter your name and select OK. This will appear in outgoing email messages. 12. Select Signature (not mandatory) > Edit. Create a signature to add to your email messages and select OK. 13. Select Download S&R. Choose what to download when receiving new email messages: • Subjects only – receive information such as sender and subject before downloading the whole email. • Up to size limit – receive the whole email. Select Size limit to set the maximum size to download when receiving new email messages. • Subjects & text – Only for IMAP4 users. Receive the subject and text but not attached files. 14. Select Check interval (not mandatory). Choose how often you want the phone to connect to your email server and check for incoming email messages. 15. Select Push email. Only for IMAP4 users. Select On for full email notification functionality or Off to disable the functionality. See Using push email for full email notification functionality on page 7. 16. Select Allow connection > Edit. Select Any network or Home network. 17. Select Copy outgoing (not mandatory) > Edit. Select On if you want email messages sent from your phone to be sent to an additional email address of your choice. This way your sent messages are copied and can be saved for future reference. 18. Select Encryption > Edit. Choose whether your email messages should be encrypted. 19. Select Outgoing. username. If requested, select Edit enter the outgoing server username. 20. Select Outgoing. password. If requested, select Edit enter the outgoing server password. 21. Select Incoming port. If needed, change the port for the protocol you are using. 22. Select Outgoing port. If needed, change the port for the SMTP protocol.
and the other is
To write and send an email message 1. Select Menu > Messaging > Email > Write new. 2. Select To: to add recipients and select Add. There are three ways to add an intro sentence: • Select Enter email address. to enter an email address. • Select Contacts look-up to retrieve a recipient from Contacts. • Select an email address from the last used recipients. 3. To add more recipients, select To: > Edit select Cc or Bcc and select recipients to add. When finished selecting recipients select Done. 4. Select Subject: to write the subject. 5. Select Text: to write the text. 6. Select Attachments: and select the attachment to add. Add more attachments the same way. 7. Select Continue. 8. Select Send to send the message or More to view options. To receive and read email messages 1. Select Menu > Messaging > Email > Inbox. • Select Send&rec when the inbox is empty or • Select More > Send & receive to download new messages. 2. Select a message and select View to read it. To reply to an email message 1. Select Menu > Messaging > Email > Inbox. Select an email message in the inbox. Select More > Reply and select: • Yes – to include the original message in your reply or • No – to exclude the original message. 2. Write your message select OK > Continue. 3. Select Send to send the message or More to view option
Definitely when you send or receive emails or multimedia messages, Rogers will change you. You could look into a data plan if you plan to do this a lot. Also remember Rogers now charges you for both incoming and outgoing text messages as well.