I have a suspected virus, but I am unable to boot from cd or go into safe mode. After the normal boot screens, a screen pops up notifying me that windows(xp) did not shut down correctly and it asks if I want to start normally or go back to a known good point. Here lies the problem. The keyboard does not work at all so I cant scroll up or down to chose the diffenrent options. The only way the keyboard works is when I am in the bios menu. So it just counts down from 30 seconds and then windows trys to boot (unseccusfuly) only to restart and repeat this viscious cycle. I am a novice when it comes to computer troubleshooting, please help!
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Re: Possible motherboard issue???
I suggest you should repair your OS. Just insert your winxp cd installer and boot from cd. there is Rapir option at windows installer option. just repair it and you will get your windows work again in approx. 30 minutes :D
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If your system will not boot up correctly and you suspect a virus is the problem, a recommended solution is to start your computer in safe mode and run a virus scan. By running your computer in safe mode, non-essential processes do not start and non-core components are disabled. In other words, only the minimum necessary programs will load. Tough to remove viruses, spyware and other malware usually have no chance to run and disrupt your system and can more easily be removed. To run a virus scan in safe mode, you must have active anti virus software installed on your computer. To run a virus scan in safe mode, follow these steps: 1.If your computer is on, shut it down 2.Power on your computer 3.Immediately after you power on your computer, repeatedly press the [F8] key (about once per second) 4.In the Windows Advanced Options Menu screen, use the arrows to select Safe Mode and presss [Enter] 5.Select your current operating system and press [Enter] 6.Select the user you would like to login under (if applicable) 7.When your system finishes booting, click the Start button on your task bar 8.Move your cursor over All Programs and navigate to your anti virus program 9.Click on your antiv virus program to run it and follow the anti virus program's normal steps to run a virus scan 10.After the virus scan is complete, Delete all detected viruses 11.Close out of your anti virus software 12.Restart your computer (it should start in normal mode)
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No, it's not the boot.ini, without it you wouldn't get the boot options screen.
What you have is corruption - a critical file from Windows has been damaged or destroyed by a virus. Since you are no longer able to boot your only option left is to perform a full reinstall - get your recovery cd or an Windows install disk and follow the procedure.
Reasons to tell you about safe mode: Users who may not be able to boot into normal mode, or are not able to
troubleshoot their computer properly, may need to boot into Safe Mode
bypassing normal windows settings and startup programs and allowing the
user to fix their computer.
For that when you power up the computer press F8 key then if you are
able to see safe mode and other menu then enter in enable vga mode. Then go to start menu then control panel ->dispaly ->settings. Also make sure that graphic driver installed and working fine. change screen resolution to 1024*768 then apply and ok. then check in normally. But if you are not able to see even safe mode then you need recovery disk or windows disk. Boot computer with that disk. For that when you power up the computer press F1 or F2 or "del" key to enter in bios . Then go to boot menu then set first boot device as cd/dvd rom .then save and exit. Thern it boot with disk. Then follow the procedure and repair your previous windows. Let me kno wif you need further assistance.
You almost certainly have a virus.. these problems are usually caused
by 'rootkit' virus. .these are virus's that your standard virus S/W
Download 'Unhackme' (google it) and install it.. Unhackme will get the
virus BEFORE Windows loads.. it needs to be trained.. so follow the
simple instructions as it can't alwyas tell the difference between a
legit file and a dud.. it will fix your problem and make your system go
I have just in fact a few days ago came across a similar issue. As to whether or not your hdd needs to be replaced is uncertain. What I can tell you is it seems as though the MBR or master boot record has become corrupt or one of the reader arms inside the hdd has failed.
Refering to the corrupted theory, may be simply fixed by booting off of a win xp cd and reformatting your drive and reinstalling windows after the format.
In my case even booting off of a xp cd did not resolve the issue, every time anything would attempt to read from the hdd the computer would reboot. I suspected hdd failure at first, but this was not the case. It turns out it was a virus that infected the ntfs.sys and the MBR and put a binary code into those 2 files to reboot the machine.
Luckily at work (IT industry) I have a norton ghost server and was successfull at reimageing the hdd, doing so erases the MBR and everything else for that matter and rewrites it. However in doing so I lost all data that was on the hdd to begin with.
If you are not very tech savvy I would probably recommend hdd replacement however since you do have a HP which was prebuilt with xp, you don't have a xp install cd and thus unable to reload windows. I recommend finding a friend that has the xp install cd or you will have to go to the store and buy XP.
Is the new motherboard the same model with the one you have replaced. If so, there should have no problem on it. If it is different model, then you have to reconfigure the software installed such as the driver. your new motherboard surely has the CD included where the necessary software should be installed. But, the problem is that you cannot get to the WindowsXP screen..
Windows XP CD is also bootable.. Now in the bios setup there is a portion there that tells about on how to boot whether in drive a, hard disk or cd. Choose CD and inser the bootable Windows XP. In that way you should be able to get to the XP screen. Of course, you have to restart it to make the necessary changes but before that make sure you have saved the changes youve made to the bios setup.
Now if youre able to go to the main screen, uninstall software that are with your old motherboard and install the new one.