Question about Canon PowerShot A490 Digital Camera

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Getting message "Lens error. Will shut down

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Welcome to FixYa.

Getting message of "Lens error" occur if you hold the lens while it is in motion or when using it in a location with excessive dust or sand in the air.

If this error continues to appear, contact a Canon Customer Support Help Desk as there may be a problem with the lens.

I hope this information will help your issue on your camera,

Thank you for using FixYa.

Posted on Apr 05, 2011

Testimonial: "good job. This is annoying since I have owned the camera two weeks. "

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If it is doing this each time you turn on you camera, it will need to be repaired. First check to see what the return period is at the retailer where it was purchased to see if it can be returned outright.
If not it is covered under the manufacturer's warranty. You can set up a repair order here: http://www.usa.canon.com/cusa/online_repair_tracking/consumer/digital_cameras/powershot_a_series/powershot_a490?pageKeyCode=requestRepair
Please leave feedback if this was helpful. Thanks.

Posted on Apr 05, 2011

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Go to this website and try the solutions:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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Canon powershot SD1300 IS digital elph 12.1 mega pixels this message shows on my camera "lens error. will shut down automatically. restart camera". Now the lens extended, and I don't know...


I'm afraid that it's a new lens assembly or a professional repair. Unless the camera is still under warranty.
Same thing happened to my Panasonic Lumix. I completely stripped down the camera to see if I could find the offending bit of dust or dirt that everyone online says is the problem. No chance. I tried all the tricks, including banging the camera quite hard on my kitchen table (I was quite frustrated by that point!)
I've narrowed it down to a small motor that controls the lens and consequently the focus part. But you simply can't buy the parts. A professional repair quoted more than the camera was worth so I sold it on ebay for 'spares or repair' and bought a new one.
The 'lens error' problem plagues all of these compact zoom cameras, so unfortunately it's a very common fault and expensive to repair.
Sorry it's not good news.

Jun 13, 2011 | Canon PowerShot SD1300 IS IXUS 105...

1 Answer

I was taking photos when suddenly my Canon PowerShot SD 1300 IS IXUS 105 read "Lens error. Will shut down automatically. Restart camera." Then the screen went blank. The lens will not retract....


There is something wrong with your lens barrel. It can be anything from some sand/dirt that got inside in which you try using some canned air to blow out the particles while continually turning it on and off. Usually what it is from is the camera being dropped, even if it is in a case or inside a bad. The jostle or direct impact of the fall will break some small gears or tweak the lens off of alignment. If it was from an impact then you lens barrel needs to be replaced and in that case the repair cost are usually as much as getting a new camera. You can send it into Canon and get it repair for a flat rate. Sorry about your camera.

May 25, 2011 | Canon PowerShot SD1300 IS IXUS 105...

1 Answer

Lens Error. Restart Camera. Camera gives this error message and then shuts off. I can't access photos or function buttons. What can I do?


Press the "MENU" button and navigate to the reset command and reset the camera. That may get the camera to function properly.

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