Question about Sentry Fireproof Safe

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Have had a CSW 3813 Sentry Safe for several years. Have had no problems until lately. Key #2090 opens the lock, we punch in combination that we have always used, then punch enter. The response is, the number 1 lights up in the middle of the screen but door will not open. Sometimes we get the ERR message. the second number on the safe is AS 773290*. Can you please help? Can't locate manual. Thank you in advance for your help. Julian W. Johnson.

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  • 1,961 Answers

Sounds like you need a new battery replacement.

To replace the battery pack, unscrew the screw below the electronic lock case, turn the lock case to the right then remove it.

You can have the online manual from the link below, just make sure you have installed the adobe acrobat reader on your computer to view this file cause its pdf format.
http://www.sentrysafe.com/pdfs/OwnersManuals/503662.pdf

Additional info can be found from this electronic safe sentry manual
http://www.sentrysafe.com/pdfs/OwnersManuals/505748.pdf


If the problem leads to acquiring the right combination for your safe.... call the attention of Sentry Safe Shop

You must call (800) 828-1438 for combination retrievals.
or send a notarized letter stating you are the owner of the safe, personal information, model and serial number of your safe and must indicate the method on how you will receive the combination.

See further details from this link
http://www.sentrysafeshop.com/Lost-Combination-Sentry-Safe-Combination-p/lost%20combination.htm

Please post back for any clarifications and let me know so I can help you further.

Posted on Apr 06, 2011

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Jan 10, 2016 | Home Security

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What is the factory code for a Sentry SFW205GPC safe?


You must call (800) 828-1438 for combination retreivals.

If you need your combination, you must send a notarized letter stating you are the owner of the safe. (Note: the owner\'s last name must be different from that of the notary public). For locations that require a raised notary seal, use a pencil to shade the seal to insure that it is visible.


The notarized letter needs to include:

  1. Your name, address and phone number.

  2. The model number and serial number from your safe. The serial number is typically found on the front of the door, lower right corner on a small sticker; the right outside wall of your safe; or under the keypad/dial on the front of safe.

  3. Please indicate how you would like to receive your combination. Options include first class mail, e-mail or fax. Your letter must clearly indicate which method you are choosing to receive your combination, as well as the mailing address, e-mail address, or fax number to which it should be sent. Note that failure to indicate the method in which your combination should be returned to you will result in delays to the process.

  4. Special Circumstances

    • In the event you need to open the safe after the owner is deceased, your notarized letter will also need to include that you are now the owner or executor of the estate and need access to the safe. You must also include a copy of the ***** certificate.

    • If you hold Power of Attorney for the safe owner and need to access the safe, your notarized letter will also need to include that you are acting on behalf of the safe owner. You will need to include a complete copy of the Power of Attorney documentation to confirm that you have the authorization to act on their behalf in this type of circumstance.

    • If you also need a key for your safe, you can order them online:

      REFERENCE THE ACTUAL KEY LOCK (WHERE THE KEY IS INSERTED) FOR SMALL SAFES AND CHESTS

      For Personal, Home and Home/Office Safes: (Model numbers will begin with: S0 (S0310, S0400, S0407, S0408, S0409, S0410), S3 (S3300, S3310, S3401, S3410, S3417, S3421, S3460, S3467, S3470, S3710, S3807, S3870, S3877, S3910), S4, S5; I0, I3, I4, I5; A3, A4, A5; J3, J4, J5; L0, L3, CS, CSW (CSW3460), DA (DA3831, DA3930), DS (DS3410, DS3431, DSW5781), KSW, MS, MSW, OA (OA3810, OA3821, OA5848), OS (OS0407, OS0410, OS0810, OS3407, OS3421, OS3470), SC, and X (X031, X075, X105, X125)): Indicate your model number and the safe serial number is found on the front right-hand side of the door, between the hinges.
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Open sentry safe key


contact sentry safes customer support or your local locksmith
if in Fort Lauderdale area try

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Can't open my CSW 3910 Sentry Safe. Have key and combination. Can you email me instruction manual.


You could try

operatingguides.com

if you need a user manual
or

servicemanuals.co.uk

if you want the schematics etc

We've used them in the past and found them very good.

Also if it is not listed then ask via the link and they
will probably be able to get it for you.

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How do you open a sentry 1250 combination safe? I have the number


Locksmiths agree If your safe doesn't have a key, skip Step 3.
Turn the dial to zero.
Insert your sentry safe key and turn it until the plunger pops out.
Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
Turn the dial to the left to the last number (stop the first time on your last number).
Pull the handle down; cracking the Fireproof Sentry Safe open.

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I WANT TO CHANGE COMBINATION ON MY SENTRY FIREPROOF SAFE HOW?


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Jan 11, 2010 | Sentry Fireproof Safe

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How do I open the combination lock to my sentry home safe?


Locksmiths advise these Opening instructions for sentry fireproof electronic security safes. Insert the tubular sentry key into the lock to the left of the key pad. Turn the key all the way to the right until the plunger pops out. Press the five-digit factory code. The green Proceed light will come on. Pull the handle down; to crack the sentry door open.

sentry safes opening instructions for 4 # combo locks
Turn the dial to zero.
Turn the dial to the left (counterclockwise) four times to the first number of the combination (pass the first number of your combination three times, stopping on it the third time).
Turn the dial to the right (clockwise) three times to the second number of the combination (pass your second number twice, stopping on it the third time).
Turn the dial to the left (counterclockwise) two times to the third number of the combination (pass the third number of your combination one time, stopping on it the second time).
Turn the dial to the right to the last number (stop the first time on your last number).
Pull the handle down to crack the sentry safe open.

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How to open Sentry V330 with combination and key?


3 Digit Combination Lock
31-10-31

  1. NOTE: If your safe DOES NOT have a key, skip Step 3.
  2. Turn the dial to zero.
  3. Insert your key and turn it until the plunger pops out.
  4. Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
  5. Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
  6. Turn the dial to the left to the last number (stop the first time on your last number).
  7. Pull the handle down; the door should open.
If this still does not open the safe, refer to the following page for additional different types of Sentry Safe models:

http://www.sentrysafeshop.com/kb_results.asp?ID=15

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You need to contact Sentry, they will send you an emergency unlock code.

Number in US is 1-800-828-1438.

See also:

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Replacement Keys and Combinations

Sentry Safes Key: 2 Replacement keys for sentry fire safe

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A good locksmith should be able to help you It sounds like your Sentry Safe is double locked. Now you need the key and combination to open the safe.

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