Question about Dell 962 Photo All-In-One InkJet Printer

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Digital read-out says cover, pop up message says scanner cover is open (it isn't) and it won't print. Dell says a problem in the printer, get a new one!! Any fix?

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There is a micro switch hidden under the cover that isoperated by a little plastic tip that is attached to the lid. The littleplastic tip may be broken off or the micro switch is not in place so the tipdoesn't push down the switch telling the printer that the cover is closed.
You could try this ,disconnect the power cord and usb cable ,reboot thecomputer,reconnect the power cord and usb cable.Wait about a minute or so, thentry again.

Posted on Apr 06, 2011

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Posted on Jan 02, 2017

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1 Answer

Won't scan, error message -scanner door is open


Simple solution. I just had the same problem. Make sure the top cover on the left side is snapped in. It wasn't obvious that it was open. They should probably give a better code because it is not the scanner door that is open.

Apr 16, 2013 | Samsung New-scx-3405fw Wireless...

3 Answers

The scanner lid won't close properly. I see the right back corner of the lid has popped out of it's socket. how can I fix this?


I have a Lexmark X6570 All In One Wi-Fi model. Just had the problem where I went to print and received an error message saying that the cover was open (when it wasn't). I noticed that the back right hand corner had slightly popped out of place for no apparent reason. Tried to pus it back into place with no luck.

Here's what happened and how to fix it:
There are two plastic hinges at the back of the 6500 series printers that allow the top cover to open for access to the ink cartridge carriage. The lower ends of the hinges are cylindrical shaped and each contains a very stiff steel spring inside. They are designed to prop the cover of the printer up and hold it open when opened. As the plastic material ages, it may weaken and the tension of the internal spring may break the round end of the hinge off. This causes the printer cover to not fully close (even though it may appear so). There is a switch in the main printer body that detects when the top cover it open (even partially), and the printer won't work in this condition.

To fix this, open the top cover and carefully disconnect the 3 wire harnesses and the ribbon cable that run from the top cover to the base of the printer. Then remove the 'paper jam' hatch cover from the back of the printer. There are two phillips screws on the back panel of the pinter (one is located behind the paper jam hatch cover). Remove these screws (they secure the plastic hinges in place). You should now be able to lift the complete top cover/ scanner table assembly off the rest of the printer. Look for a steel spring about 3 inches long...remove this along with the round base of the hinge which may have broken off and remained down inside the printer. Glue this piece back onto the end of the hinge, but leave the spring out. Now reassemble the printer in the reverse order of disassembly and you should be good to go. Note that the top cover or the printer will not stay propped open on it's own with the spring removed, but this is not really an issue.

I am not sure if new replacement hinges are readily available from Lexmark or other sources.

Aug 26, 2011 | Lexmark X3470 All-In-One InkJet Printer

1 Answer

HP Photosmart C4180 message "Scanner


Try resetting the printer:
Reset the printer
-Disconnect the Universal Serial Bus (USB) cable from the back of the printer, but leave the printer turned on.
-Open the cover of the printer and remove the print cartridges.
-Close the cover and wait for the Insert Ink Cartridges message.
-Disconnect the power cord from the back of the printer and wait for one minute.
-Reconnect the power cord. If the printer does not automatically turn on, press the Power button.
-Open the cover and reinsert the print cartridges.
-Close the cover. If prompted, print a calibration page.
-Reconnect the USB cable, and try to print a print job from the computer.
Hope that helps!

Feb 07, 2011 | HP Photosmart C4180 All-In-One InkJet...

1 Answer

Printer lexmark x3470 replaced with new ink cartridge and message don't go away: scanner cover open. Don't know what else to do. Trying to print something right now. The message will not clear.


The lid sensor is a tiny microswitch that is on the main circuit board...there is a white nylon lever arm snapped onto the switch.

if the lever arm falls off (like mine did) the 'cover open' error will last forever.

This may (or may not) be possible do fix without some disassembly. This lever arm should stick up through a rectangular hole that's approximately 1/2" to the right of the print head (assuming print head is parked in the middle) and behind it.

Most likely if your lever arm has fallen off, shaking the printer gently upside down with the cover open will allow it to fall out.

Now if you are a dentist or a surgeon, snapping the lever bit back on is no problem without taking anything apart.

I am neither. For the brave (of foolish) ones who like to do surgery, here goes. Here's how I took mine apart....if yours breaks into a million bits, don't blame me.

0) unplug the power and take the scanner cover off.

1) release the 'kickstand' from the scanner by prying and squeezing it with pliers until the two prongs pop out (or crack and break)

2) detach the scanner hinges by prying/squeezing with pliers until they pop off (or crack and break). (CAUTION: read step 3 below first...don't just yank the scanner off without reading step 3)

3) Carefully unplug ribbon cable and other connector to scanner and set scanner aside.

4) remove screws at front of beige plastic part....pry at the back carefully and this will pop off....sending the screws flying if you left them loose in their little wells. Don't worry, there are only two of them that really do anything anyway.

5) Look towards the rear of the printer and you will see the circuit board and the 'hole' where you can see the sensor, and possibly your white nylon lever arm lying pathetically down in the bowels of the printer.

6) Retrieve and Carefully snap the nylon lever arm back on, and think nasty thoughts about the brainiac who designed that part.

reverse the above steps. Put at least most of the screws back in, or the front panel may fall off at a later date.

Take care to GENTLY plug the ribbon cable and the other scanner connector back in, making sure it's seated all the way. Try not to bend or kink the end of it, or it will be toast.
Ps dont forget to rate me here in fixya, thanks guys

Feb 12, 2010 | Lexmark X3470 All-In-One InkJet Printer

1 Answer

Dell A940 prints black but doesn't print in color. I installed a new color cartrige and the 50c error went away, but still doesn't print in color...


Hi there Error 50c
This is for yours.
Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Nov 20, 2009 | Dell A940 All-In-One InkJet Printer

3 Answers

HP Laserjet 4L - The print in the middle of the page is to light to read even after replacing the print cartiridge


Hi there,
check your printer scanner unit. it located up when you take off the cover. try to clean the mirrors and lens inside

Good luck

Jun 25, 2009 | HP LaserJet 4L Printer

1 Answer

DELLA 940 DOES NOT PRINT


Hi there Error 50c

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Jul 20, 2008 | Dell A940 All-In-One InkJet Printer

2 Answers

"Toner Low" message = no faxes :(


Need to do a hard reset. Contact Dell for instructions, but it will involve turning printer off, opening front cover, pushing buttons on front panel in certain sequence, etc. Each model differs, which is why you should call Dell.

Mar 20, 2008 | Dell 1600n All-In-One Laser Printer

3 Answers

X3480 cover open message


Ajkill is right, although his description isn`t very exact. Take off the complete scanner part: (back hinges first, then the blue arresting lever at the front), disconnect the flat band cable and the power supply for the scanner part and take off the complete scanner part. You´ll see a triangular part that goes in a slot of the dark grey cover which covers the rest. It should press againt a white lever which itself presses a little black switch sitting on the printed circuit board. If this white lever has fallen off the switch is always in "Cover open" position. To get it and reposition it (if it isn`t broken) you have to take off the dark grey cover which covers all the rest: take off the front screws and carefully lever out the sides with a small screw driver. Good luck with the repositioning, it is very fiddely and to see how and where it has to go you best use a magnifying glass!  But I could manage it and my printer is working now again. And good luck with fitting it all together again without breaking anything!

Mar 19, 2008 | Lexmark X3480 All-In-One Printer

2 Answers

Printer will not print


have you been to dells web site

http://support.dell.com/support/index.aspx?c=us&l=en&s=gen&~ck=mn





riz.

Nov 08, 2007 | Dell 922 All-In-One InkJet Printer

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