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Ok this camera was dropped by my brother on our way to the cruise when i went to go see wat happened it looked fine but he turned it off and when he did tht i turned it back on but the thing tht pops out came out but wouldnt go back in wat do i do.

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Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Apr 05, 2011

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1 Answer

I dropped my Polaroid i735 Digital Camera once and the screen has been blurry...even the pictures turn out blurry. Is there any way to fix the screen?


You dropped it only once? Hmmmm ....

I don't think the problem is with the screen.
It's more like the lens can't focus properly anymore, and there is nothing you can do to fix it.

I'd take it to my local camera repair place, and give them the classic:
"Don't ask me what happened. I lent it to my baby-brother, and he said the camera worked OK."

They just may give you a free estimate.

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ders no point in getting the camera fixed, it happened to me a while ago n wat i paid to get the camera fixed would of got me a new camera,the camera was never the same again after getting it fixed,not sure about photos but if u bring dem to photo printing shop and explain to dem im sure theyl figure out a way to save ur photos! hope this helps:)

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its probably that this is a motherboard error, if the camera are dropped or have received a pressure. this is not a good signal. have you see if the lenns prove to open in the moment taht you turn on the camera??
if you hear a little rumor of the lens....is probably that this is a lens damage. if you hear nothing its possible that is lens damage or motherboard damage. to first control better that the batterie charger dont are faulty??? it s possible that the batterie are new but the charger dont charge the batteries proper . if batterie and charger is ok. this is a charatteristic, lens or motherboard failure. its important to find a onest camera repairer. to open the camera and look if the camera have eletronic damage, or only a faul contact problem, from a internal contact flat. good luck

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Wow, this is trully amazing. I went to do a search on why my camera wouldnt turn on the past couple of days, even after i charged all THREE of my batteries and found similar complaints within the same time frame!! WOW. We need to get together and fight this, cause its suspect!!! I bought mine in Mass, anyone else?

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Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
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Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times.

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When turned on, lens goes out then right back in, eventually camera shuts off. view mode OK.


This might be an E18 lens error issue. Here's some things that you can do to try to correct it. Have already fixed several cameras with this problem by using these methods:
http://www.e18error.com/repair.html

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