Question about Dyson DC23 Bagless Canister Cyclonic Vacuum

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Dyson DC23 Vacuum shut off and came on. Thought it was a problem at the electrical outlet as when moving plug it would come on again. Seen canister was full, emptied it and cyclone was quite plugged up so poked out the dirt. Had dog hairs in it as well as some ashes I had just vacuumed. Plugged unit in again and pressed switch. Will not come on. Tried another outlet. Is there a reset button somewhere or could the ashes have seized the motor. What can I try besides taking it to a repair shop? Jake

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6ya6ya
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Posted on Jan 02, 2017

Agent Don
  • 310 Answers

SOURCE: My dyson cyclone assembly will not spin when it picks up dirt.

http://geeksquad.fixya.com/ThreadView.aspx?prdid=34171&thid=680773
My dyson cyclone assembly will not spin when it...
Posted by littleladysc on Jun 18, 2008
I have 2 dyson dc07. The cyclone assembly will not spin when dirt is picked up, but when I change them out the vacuum is fine, so I know it is the cyclone assembly. Any suggestions? Thanks!


Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Dyson DC07 Bagless Upright Cyclonic Vacuum.

It sounds to me that you may have a clog but when you said you changed them out the vacuum is fine, so a couple of things, if the vacuum is still under a factory warranty of 1 or 2 years the cyclone assm still would be under a factory warranty. If it is over the 1 or 2 years then you would have to replace the cyclone assm but you may want to check with the Dyson Factory Tech Support / customer Service line as per the problem, and they can ship you the part from the factory or to check with your local vacuum cleaner dealer in your area and they may have one in stock or they can order one for you. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.dyson.com/
Dyson Inc. 600 W. Chicago Suite 275 Chicago, Illinois 60610
Customer Service 1-866-693-9766 questions@dyson.com
http://www.a-1vacuum.com/ 1-800-657-1874 Customer Service
Thanks, Don the Vac Man
Go Ahead. Use Us.


Posted on Jun 18, 2008

SOURCE: Dyson DC17 blockage

You need to "click" off the cone part it fits tight but a little pressure will pull it (no screws holding it) off revealing more screws under. The you should be able make this apart pretty easy. Top tip :- When it's in pieces put the parts in the dish washer to get all the grim off! Don't forget to remove the black gasket it doesn't like water so much :) Good luck

Posted on Sep 08, 2008

  • 107 Answers

SOURCE: Holes in top of dirt bin keep clogging

Make sure that your filter is clean. The holes are normally clogged.

Posted on Dec 09, 2008

  • 4 Answers

SOURCE: How do I dmantle the Cyclone?

You don't! It is not meant to be dismantled. Just pour water inside it. Then let it dry out thoroughly, say, 3 to 4 days, including the filter.

Posted on May 30, 2009

  • 1 Answer

SOURCE: Dyson collecting debris/hair, ect on top of hepa filter?

Called Dyson today about the cyclone canister clogging in my DC17 Animal. Turns out it's a problem with the black rubber gasket in the bottom of the canister. This also causes the HEPA filter to get lots of dirt and debris on top of it. They are sending me a new Cyclone canister with the corrected gasket. This will prevent anything but small particles of dust from entering the top of the cyclone and the HEPA filter should no longer collect all that stuff. Hope so!

Posted on Oct 29, 2009

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2 Answers

There is a sock stuck in the hose of my dyson dc23 animal motorhead how do I get it out


Hi, this is Jim with Crucial Vacuum,

Detach the hose and stretch it out completely, if the sock is in a hard to reach place use a broom handle to push it out. Be careful to mind the edges of the hose you don't want to cause a tear, which would lead to poor suction.

You can purchase replacement parts for your Dyson DC23 direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson-dc23-pre-filter-part-913394-01.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

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Machine shut off when suction release button was accidentally pushed. Now it won't come back on! What should I do?


Hi there, it's Jack at Dyson.

The issue you've described sounds very unusual. DC23 has a suction relief trigger underneath the hand grip of the wand handle, but this isn't connected to the vacuum's electrical components and shouldn't cause the vacuum to cut out in use.

However like most Dyson vacuums, DC23 is engineered to shut off for protection if it starts to overheat. This may occur if the machine is used when blocked, or if the filter is overdue for a wash. It should reset automatically after it's had around 2 hours to cool down, but to prevent it from happening again please follow the steps shown in our online support guide: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/check-telescopic-wand-step-1-turbine-head

In normal use, we recommend washing the lifetime pre-filter at least once every 3 months using cold water without detergent. Allow at least 24 hours for the filter to dry completely before replacing it.

I'm confident following these steps will resolve the issue, but if you'd like further help or advice after giving this a try, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi there, it's Jack at Dyson.

If your Dyson vacuum is DC23 Motorhead, you should be able to resolve this by checking for and removing any obstructions from the cleaner head, and removing any threads or hair from the brush bar and endcaps. Our Support video will walk you through the process:


If you'd like any additional advice after you've given this a try, you're welcome to get in touch with our experts directly so they can take you through some further diagnostic checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Loss of suction on Dyson DC23


Hi there,

We are very glad to hear you were able to resolve the issue with your DC23. Thank you for taking time to share your resolution. If you have any questions, or need assistance at any point in the future, please feel free to call our Dyson Helpline at 0800 298 0298 (UK) or 1-866-693-9766 (US).

Best wishes,

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I have a dyson DC23 vacuum and need to clean the hose how do I do this safely


Hello, this is Ava with Think Crucial.

You may refer to Dyson DC23 User's Manual on you may clean the hose safely by clicking the link below.

Dyson DC23 Operating Manual

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

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I need the user manual for the vacuum Dyson stowaway DC 23 animalpro


Hello,

The Dyson DC23 Animal owners manual was extremely difficult to find! I was able to find it for you however.

Please visit the link below, and just give it a minute or two to load. I was able to download it, and I did verify that this is the Dyson DC23 instruction booklet.

Owners Manual For Dyson DC23 :
http://media.dyson.com/downloads%5CAU/floorcare/manuals/DC23_AU_opManual.pdf

I hope that this helped you! Please be sure to rate my repair as helpful if this helped. This is what really keeps Fixya experts continue giving free technical support and keep coming back. Thank you for this kind gesture. If you have any questions please feel free to add a comment here on the repair page.

Thanks,

Chris J.
GoVacuum

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