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Image Class MF-6590 Cannon copier displays message of paper jam. After checking, there is no paper jam. Machine was turned off for one-half hour and restarted and jam display message continued. Please advise procedure to resolve the problem and reset as needed..

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Hi

Please try this solution.

Remove the USB cable into the printer and leave the printer on.
Remove all the cartridges.
Close the cartridge door and wait for the INSERT INK MESSAGE to appear.
Disconnect the power cable and from the power source supply.
Move the carriage using your hand from the original position to the other side of the printer and then move it back to original position. Wait for couple of minutes
Reconnect power cord and turn on the printer.
Return all the ink cartridges and close the door. Wait for the calibration process.
Print the test page to check if it working.
Reconnect the USB cable and try to print again.
Post comment if you need more help. Regards

Posted on Apr 05, 2011

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