Question about Samsung Washing Machines

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I have a samsung frt load washer wf206BNW/XAA. It vibrates and shakes the whole floor during high spin and makes a thumping noise. I checked level and it seems OK. All pads are on floor. It does this with big or small loads. Any suggestions? Could the shocks be worn out? (It is used often - 3 kids, heavy loads).

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  • jim23456789 Apr 12, 2011

    John,
    I re-re-re leveled and it didn't help. What do you mean internal suspension is malfunctioning? Worn out shock? Or how would you troubleshoot?

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Hi from retired Englishman in SW France,
Although you say it's level I really would recommend you try my method to make absolutely certain before considering something inside ;-0)

It is necessary to ensure absolutely that the machine has all 4 feet very firmly on the floor, and I mean firmly!
Doesn't matter whether it is empty or not but switch it off then-
very firmly push one front corner diagonally into the centre of the machine and see if the machine moves or rocks AT ALL, even the slightest. If it does you will need the open-ended spanner which came with the (new) machine........which of course went missing a long time ago?!! An adjustable spanner will suffice.
Adjust the foot under that corner downwards until it is very firmly- almost pushing- against the floor but not so far that the corner lifts up!
If this corner did not rock do the same to the other.
Once you cannot rock the machine the slightest little bit, screw the locking nuts up tight to the underside of the machine so that they will not move. Ideally the rear feet should also be locked.

If this has not cured the problem it is possible that the internal suspension is malfunctioning.

Good luck,

John C

Posted on Apr 05, 2011

  • 1 more comment 
  • john_cross Apr 12, 2011

    Hi Jim,
    Yes- suspension is normally by springs and shocks but with a big slab of concrete on top of the drum. If you want to attempt to fix yourself take the back off- with power off of course- and you should be able to tell first by looking at the slab which should be in one piece, then by rocking the drum and listening to and watching the springs and shocks. If you feel up to it keep the back off and run a spin with garments in the washer- with the washer 'still' level/balanced. If you are not comfortable investigating then you will have to call for an engineer/serviceman.
    Hope this helps and good luck,
    John C

  • jim23456789 Apr 12, 2011

    Thanks John. I don't see any concrete "slab" - it is a direct drive unit, and everything is very intact. I didn't bother to run it with the back off - that is a great idea. (A pain to do in my small room - but a good idea).

    The one thing I do notice is that the shocks seem to offer almost no resistance - so I have ordered a new pair. We'll see how that goes... Any other advice would be greatly appreciated.

    Thanks

    Jim

  • samAUSTRALIA Apr 08, 2013

    Hi Jim, did new shocks feel like they offered more resistance? Did they solve your problem?

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