Question about HP Color LaserJet 5500 Printer

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51.2Y error in hp 5500 color laser printer - HP Color LaserJet 5500 Printer

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  • 1,089 Answers

Printer has a "laser" error. Could be bad laser/scanner assembly or DC Controller.
A printer tech is going to have to look at it.

Posted on Apr 06, 2011

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

Joed911
  • 4338 Answers

SOURCE: My HP color laser jet

This is what HP says about error 49:

Control Panel Message:
49.XX.XX
PRINTER ERROR
To continue
turn off then on

Description:
A critical firmware error has occurred that
caused the processor on the formatter to
abort operation. This type of error can be
caused by invalid print commands, corrupt
data, or invalid operations. In some cases,
electrical noise in the cable can corrupt
data during transmission to the printer.
Other causes include poor-quality parallel
cables, poor-connections, or home-grown
programs. On rare occasions, the formatter
is at fault, which is usually indicated by a 79 Service Error.

Recommended Action:
1. Turn the printer off then on.
2. Press Stop to clear the print job from
the printer memory.
3. Turn the printer off then on.
4. Try printing a job from a different
software program. If the job prints, go
back to the first program and try
printing a different file. If the message
displays only with a certain software
program or print job, contact the
software vendor for assistance.
5. If the message persists with different
software programs and print jobs,
disconnect all of the cables to the
printer that connect it to the network or
computer.
6. Turn the printer off.
7. Remove all memory DIMMs or thirdparty
DIMMs from the printer. (Do not
remove the firmware DIMM.)
8. Remove all EIO devices from the
printer.
9. Turn the printer on.
10. If the error no longer exists, install
each DIMM and EIO device one at a
time, making sure to turn the printer
off and on again as you install each
device.
11. Replace a DIMM or EIO device if you
determine that it causes the error.
12. Remember to reconnect all of the
cables that connect the printer to the
network or computer.
13. If the error persists, upgrade the
firmware compact flash card.
14. Replace the formatter and calibrate
the printer.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Dec 11, 2008

  • 327 Answers

SOURCE: hp laser jet 2840 engine error

its the problem of the spinning wheel which pulls the paper that is called engine and that is either getting blocked by any dust particles or got broken internally and has to be cleaned or replaced to make it proper.
thanks.

Posted on Dec 15, 2008

  • 1 Answer

SOURCE: Our HP Color Laser Jet Printer keeps saying 50.2

I had a similar problem. make sure the fuser is the same voltage as the printer. 110v printer needs a 110v fuser. easy way to tell. White barcode sticker it is a 110v. Red or Pink then it is a 220v.

Posted on Aug 27, 2009

  • 12 Answers

SOURCE: Error 49 4CO2 Service Error on a HP Laser Jet

This is related to the JetDirect Card and the specific print job attempting to print. If JetDirect is 615 or lower slide out JetDirect card and power cycle printer once it comes up o.k power down and
slide JetDirect card back in once the printer is back up look on the display for processing job which may take 5 minutes but it is the offending job trying to print again as it is still in the print que. If you are quick enough you can hit cancel on the display panel to cancel the corrupt printjob and if you are successful then the other print jobs stacked behind it should start printing away with no problem. Hp blames the 49 error on a plethora of problems though mine are usually related to documents using different versions of Adobe and also PowerPoint printjobs that are excessively large as the print spooler cannot handle them but it is always a corrupt print job and once that is cleared no problem. Occasionaly replacing the JetDirect card is required to solve the issue. With the 620 Jetdirect card no need to remove it just unplug the network cable same procedure as above.

Posted on Nov 22, 2009

SOURCE: i have message error in printer hp laser color

you have replaced the dc controler, reseated the connections to it and checked the cables

Posted on Feb 04, 2010

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Hp color laserjet 5500 error 59 ck printer error


list of error codes

http://www.printertechs.com/printer-troubleshooting/hp-error-codes/195-numeric-error-codes-50-59-hp-laserjet

HP COLOR LASER PRINTERS 4600, 5500 ERROR 59.3, 59.4 1. A fuser motor error. 2. Replace the fuser drive assembly. 3. Replace the D.C. controller board.

Jan 04, 2017 | HP Office Equipment & Supplies

1 Answer

ERROR CODE 51.2M


Hi
A quick look on the internet told me that this is probably a HP ColourLaserjet series printer/copier, and have proceeded on this basis using the 5500 model. This particular code crops up on several models and the explanation is given below:
Description:- A printer error has occurred.
X Description: 1 scanner error 2 scanner startup error 3 scanner rotation error Y Description 0 no color K black C cyan M magenta Y yellow
Remedy:- 1. Press GO to continue. 2. Turn the printer off and then back on. 3. Reseat the connectors between the laser/scanner (J74 - J77) and DC controller PCB (J1106 - J1109). 4. Replace the defective laser/ scanner assembly. Calibrate the printer after replacing the laser/scanner. 5. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller.
I obtained this from the link below:-
Error Codes HP Color LaserJet 3550 Code 51 XY
for the 5500, but there are drop down menus above the error details which enable you to change the model number to your specific machine and then you will get the exact requirements. I recommend you do this as although the error code description for other models is the same, the PCB numbers under the "Remedy" are different for different models. You can also download a service manual from this site using the link at the top of the page.
Hope this is helpful, if so would you please register that with Fixya
Cheers

Nov 27, 2014 | Office Equipment & Supplies

1 Answer

Hp 5500 dn laser replacement


It's not all that hard to do. You can also swap the lasers between colors to troubleshoot. Lasers come out from the rear of the machine.

Aug 26, 2014 | HP Color LaserJet 5500 Printer

1 Answer

Hp COLOR laserjet 5500


Power off the device. Remove the new fuser. Ensure there is no debris or paper through the paper path (blow some air through it.. Ensure all the flags are neither broken nor in the wrong position. Reinsert the new fuser, ensure the covers are properly in place then power on.

Jul 09, 2014 | HewlettPackard HP Color LaserJet 5500n...

1 Answer

I just replaced the Fuser Kit on the Office''s HP 5500 laser color printer but the error is still there and as in the instructions I never received the question: "Is this a new fuser...


Here is the instructions to reset the fuser maintenance count:

HP Color LaserJet 5500/5550 Maintenance Code Reset Instructions
  1. Press the ? button until the display reads "CONFIGURE DEVICE" and press ?.
  2. Press the ? button until the display reads "RESETS" and press ?.
  3. Press the ? button until the display reads "RESET SUPPLIES" and press ?.
  4. Press the ? button until the display reads "FUSER" and press ?
This should reset your printer and clear the error message.

I hope this helps, if so please rate my solution,

BuddyMc

May 09, 2011 | HP LaserJet 5550 Printer

1 Answer

Hi i have 51.2m error of hp-color laser jet.5500


Dear friend,

There is a problem with the megenta colour scanner.Try to clen it.If it won't help you have to replace that megenta scanner.

Mar 09, 2011 | HP LaserJet 5550 Printer

2 Answers

HP 5500 can not print with 59.CK error code on display


You probally need to contact an engineer on this one, from HP trouble shooting manual

Description
A printer motor error has occurred. This message might also appear if the ETB is missing or incorrectly installed. Ensure that the ETB is installed correctly.
Action
1. Press the green <Tick Symbol>(Select) button to continue.
2. Turn the printer off, and then turn the printer on.
3. If the error message returns, turn the printer off.
4. Perform a cold reset.
a. Turn the printer on.
b. Watch the control panel.
c. When the memory starts counting, press and hold the green <Tick Symbol> (Select) button.
d. Continue holding the green <Tick Symbol> (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press <Tick Symbol> (Select). The printer will perform a cold reset and then continue its power-on sequence.
5. If this message persists, contact an HP-authorized service or support provider.

Sep 22, 2009 | HP LaserJet 5500 Printer

1 Answer

HP Color laserjet 5500 leaking toner


Make sure your using OEM toners. My best guess would be DC controller or high voltage board.

Feb 23, 2009 | HP Color LaserJet 5500 Printer

3 Answers

HP 5500 51.2M ERROR


Perform cold reset. How? http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl12227&prodTypeId=18972&prodSeriesId=25470&locale=en_US

Dec 14, 2008 | HP LaserJet 5550 Printer

4 Answers

52 scanner error


HP LASER PRINTER ERROR CODE 52 – INCORRECT SCANNER SPEED ERROR


HP LASER PRINTERS 2, 2D, 3, 3D

1. Defective cable laser scanner to dc controller. 

2. Defective laser scanner assembly. 

HP LASER PRINTERS 2P, 2P+, 3P 

1. Bad scanner motor. 

2. bad dc controller. 

HP LASER PRINTERS 3SI, 4SI, 4V

1. Faulty cable assembly. 

2. Scanner motor problem.

3. Defective laser scanner assembly.

4. Defective dc controller. 

HP LASER PRINTERS 4, 4+, 5 

1. Faulty laser scanner cable. 

2. Defective laser scanner assembly.

HP LASER PRINTERS 4L, 4P, 5P, 5L, 5SI 

1. Temporary error. Scanner startup failure.

2. Improperly fitted scanning assembly.

3. Scanner cable problem.

4. Defective laser scanner assembly.

5. Defective dc controller board.

HP LASER PRINTERS 1200, 2200, 3100 FAX, 3200 FAX, 4100

1. Temporary error. scanner rotation error.

2. Replace contact image sensor. 

4. Replace laser scanner. 

5. Replace cables to laser scanner and engine board
HP LASER PRINTERS  1100, 2100, 4000, 4050, 8000
1. Scanner start up error
2. Replace scanner cable to the D.C. controller and back to scanner. Or replace scanner cable from engine board to scanner ***'y.
3. Replace scanner ***'y.
4. Replace the engine board.
5. Replace the D.C. controller only on the 8000.
HP LASER PRINTER 2300 ERROR 52.X
1. A temporary scanner start up error.
2. This can also be the shutter tab on the print cartridge. Replace the toner cartridge.
3. Replace the scanner ***'y.
4. Replace the engine board.
HP LASER PRINTERS 4200, 4300 ERROR 52.XX
1. Printer scanner speed error has occurred.
2. Replace laser scanner ***'y
3. Replace the D.C. controller ***'y
HP COLOR LASER PRINTER 4600, 5500 ERROR 52.XK, 52.XC, 52.XM, 52.XY
1. Error code K - No Black Color.
2. Error code C - No Cyan Color
3. Error code M - No Magenta color
4. Error code Y - No Yellow color
5. Replace laser scanner ***'y
6. Replace the D.C. controller ***'y
HP LASER PRINTERS 5000, 5100
1. Printer scanner speed error has occurred.
2. Replace laser scanner ***'y
3. Replace the D.C. controller ***'y
4. Replace cable ***'y from scanner to D.C. controller.
HP LASER PRINTERS 8100, 8150
1.Laser scanner error/start up/rotation error
2.Replace laser scanner ***'y.
3.Replace D.C. controller board.
4.Replace cable ***'y from scanner to D.C. controller

HP LASER PRINTER 4500, 4550

1. Temporary error. Laser scanner error/start up/rotation error

2. Replace laser scanner. 
3. Replace D.C. controller ***'y
HP COLOR LASER PRINTERS 4600, 5500
1.Laser scanner error/start up/rotation error.
2.Take the toners out and reseat them, or replace them
3. Replace laser scanner ***'y
4. Replace D.C controller board.

HP LASER PRINTER 8500, 8550

1. Temporary error. Laser scanner error/start up/rotation error

2. Replace laser scanner motor.
3. Replace D.C. controller ***'y

HP LASER PRINTER 9000 

1. Temporary laser scanner error/start up/rotation error

2. Replace laser scanner.
3. Replace upper cable guide assembly.
4. Replace DC controller. 

Oct 22, 2008 | HP LaserJet 2840 All-In-One Printer

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