Question about HP Color LaserJet 5500 Printer
Printer has a "laser" error. Could be bad laser/scanner assembly or DC Controller.
A printer tech is going to have to look at it.
Posted on Apr 06, 2011
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Posted on Jan 02, 2017
SOURCE: My HP color laser jet
This is what HP says about error 49:
Control Panel Message:
turn off then on
A critical firmware error has occurred that
caused the processor on the formatter to
abort operation. This type of error can be
caused by invalid print commands, corrupt
data, or invalid operations. In some cases,
electrical noise in the cable can corrupt
data during transmission to the printer.
Other causes include poor-quality parallel
cables, poor-connections, or home-grown
programs. On rare occasions, the formatter
is at fault, which is usually indicated by a 79 Service Error.
1. Turn the printer off then on.
2. Press Stop to clear the print job from
the printer memory.
3. Turn the printer off then on.
4. Try printing a job from a different
software program. If the job prints, go
back to the first program and try
printing a different file. If the message
displays only with a certain software
program or print job, contact the
software vendor for assistance.
5. If the message persists with different
software programs and print jobs,
disconnect all of the cables to the
printer that connect it to the network or
6. Turn the printer off.
7. Remove all memory DIMMs or thirdparty
DIMMs from the printer. (Do not
remove the firmware DIMM.)
8. Remove all EIO devices from the
9. Turn the printer on.
10. If the error no longer exists, install
each DIMM and EIO device one at a
time, making sure to turn the printer
off and on again as you install each
11. Replace a DIMM or EIO device if you
determine that it causes the error.
12. Remember to reconnect all of the
cables that connect the printer to the
network or computer.
13. If the error persists, upgrade the
firmware compact flash card.
14. Replace the formatter and calibrate
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Posted on Dec 11, 2008
SOURCE: hp laser jet 2840 engine error
its the problem of the spinning wheel which pulls the paper that is called engine and that is either getting blocked by any dust particles or got broken internally and has to be cleaned or replaced to make it proper.
Posted on Dec 15, 2008
I had a similar problem. make sure the fuser is the same voltage as the printer. 110v printer needs a 110v fuser. easy way to tell. White barcode sticker it is a 110v. Red or Pink then it is a 220v.
Posted on Aug 27, 2009
This is related to the JetDirect Card and the specific print job attempting to print. If JetDirect is 615 or lower slide out JetDirect card and power cycle printer once it comes up o.k power down and
slide JetDirect card back in once the printer is back up look on the display for processing job which may take 5 minutes but it is the offending job trying to print again as it is still in the print que. If you are quick enough you can hit cancel on the display panel to cancel the corrupt printjob and if you are successful then the other print jobs stacked behind it should start printing away with no problem. Hp blames the 49 error on a plethora of problems though mine are usually related to documents using different versions of Adobe and also PowerPoint printjobs that are excessively large as the print spooler cannot handle them but it is always a corrupt print job and once that is cleared no problem. Occasionaly replacing the JetDirect card is required to solve the issue. With the 620 Jetdirect card no need to remove it just unplug the network cable same procedure as above.
Posted on Nov 22, 2009
Tips for a great answer:
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Nov 27, 2014 | Office Equipment & Supplies
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Mar 09, 2011 | HP LaserJet 5550 Printer
Sep 22, 2009 | HP LaserJet 5500 Printer
Oct 22, 2008 | HP LaserJet 2840 All-In-One Printer
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