Question about Samsung BDC6900 3D Bluray Disc Player

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My Samsung BD-C6900 will not play any discs. The player tries to load them over an extended period, (90 seconds) but the error message appears "Cannot play this disc". The Blu-Ray and DVD Discs are brand new. I have applied the latest 1019.0 Software Upgrade, but still the Disc Player Does not work. Any ideas?

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  • 2,098 Answers

Hi dcarroll547,
You may find friends that can perform the steps below...
Assuming that the disc is good.
1.Clean the lens. - Sometimes because of dust the lens can't read any disc. Try clean the lens by soft cotton buds. Be careful while doing this.
2.Check the ribbon - Check the ribbon connected to the lens from the main board for scratch, damage. Once it has an open line then of course the lens can't read the disc. Also try to erase the contact by pencil eraser. If you've done the steps above and the symptoms still there then the next step requires you a little knowledge in soldering technique and reading the ohmmeter.
3.Check the motor - Check the motor that spin the disc with an ohmmeter. You can test it using the ohmmeter (x1) even it is connected on the lens assembly.Good motor - reading should be fairly high and it will spin. Bad motor- reading will drop to low resistance and will not spin.
Hint : 50% of my repaired unit the above parts are commonly caused of the problem.
If you confirmed that you have a defective motor then replace it with a new one. Before replacing the new motor you have to check the clearance of the disc holder with the old one. The clearance should be the same as the old because if not the lens will not read the disc if it is too far or too close.
If the above steps didn't cure the problem, high chance that your optical lens was faulty.

If you can't do the job yourself, I would advice you to look for a professional to troubleshoot the symptom.

Hope I helped you.
Have a nice day!
Thanks for using Fixya.

Posted on Apr 05, 2011

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Posted on Jan 02, 2017

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