Question about Refrigerators

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Have a hotpoint side by side ref. The water in the door works great, but when you try to get ice or crushed ice you get nothing. The lights change on the readout. It only has one dispensor. It does not make any sounds. Could we have a bad drive motor?

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  • davidgalb721 Apr 05, 2011

    The ice-maker is working fine. I have no activation on the auger motor. It will not dispens any ice at all. When you press in on the dispensor lever the pass through door opens like it should, but there is no auger movement.

  • davidgalb721 Apr 05, 2011

    I have removed all ice from bin! Including the ice in the front of the bucket.

  • davidgalb721 Apr 06, 2011

    What is the tap valve?

  • davidgalb721 Apr 11, 2011

    thank you!

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The auger should move, remove the ice and empty the bit manually, then manually move the auger and see, is it moving or is it stuck.If its easily moving then its faulty auger causing the issue.If its stuck , then motor is not functioning.In any such cases replacing the auger assembly helps.If there is any blockage then clearing that blockage helps. Otherwise replacing the auger assembly with motor helps. ----------. You can get required parts from from online sites like: --- www.repairclinic.com ----------
This should help.thanks.helpmech.

Posted on Apr 06, 2011

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Hi,

If the ice is not getting ejected and seems to be stuck in the ice maker, the defect lies in the ejector mechanism. Since the ice maker cannot eject the ice, you need to put it to the manual shut off mode, so that ice maker doesn't continue to make more ice. In such a scenario, you will need to shut off the power to the freezer for carrying out the repair, so if you are not comfortable with handling electrical appliances, you could call repair person to help.

Posted on Apr 05, 2011

  • Ishola Olayemi Apr 05, 2011

    I think the problem is linked to a defective tap valve, you might need to replace it

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