Question about Canon CanoScan N1240U Flatbed Scanner
I have many years repairing Canon Scanners so maybe I can help you.
I assume you are running Windows 7 because of how you worded your question. I went to Canon's website to see what drivers were available for you there. The closest thing they have is Vista drivers which may or may not work for you. But its worth a try to install them they are close to Window 7 drivers. Try and install them this way.
First unplug the cable from you scanner to your computer.
Second go here http://www.usa.canon.com/cusa/support/consumer/scanners/canoscan_series/canoscan_n1240u#DriversAndSoftware
(copy this whole line into your web browser or click on it to see if it will take you there) Then download the drivers from Canons website and install them. On install it will tell you that the drivers are not digitally signed for your operating system do you still want to install them just say YES and complete the install.
Third once the drivers install it may ask you to plug in your scanner (make sure your scanner is powered on and ready to use) then plug it in. If at the end of the driver install it doesn't ask you to plug in your scanner then just plug it in but make sure it is powered on and ready to use.
Fourth A window may pop up after you plug in your scanner to your computer and it should say a new device or drivers are being installed. Once this completes its install I want you to reboot (restart) your computer. Once your computer comes back up after the reboot you should be able to scan.
If this does not work as I described it to you then contact canon either by phone or email and ask for drivers for Windows 7 or even beta drivers if they even have those available yet.
I hope this helps you out and if it does please give me a YES that you were helped. Thank you.
Posted on Apr 05, 2011
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Posted on Jan 02, 2017
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