Question about HP DeskJet F380 All-In-One Printer

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Scanner can't get my hp deskjet F380 to scan

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  • Anonymous Aug 07, 2008

    I can not get my scanner to work. I place a piece of paper in it and press scan. The power button light will flash and that's it, nothing else will happen. I have checked my control panel to see if it is on my laptop and it is. I have unplugged it from the laptop to see if it may reset itself, but it didn't work. my email is twnnytwintwo@yahoo.com. I need assistance please!

  • allen1981 Aug 07, 2008

    My scanner will not work. I have placed a piece of paper in the machine
    and I pressed scan. The only thing that happened was the power button
    light flashed and that was it. I have checked my control panel and it's
    on my computer. I have unplugged the scanner from my laptop to
    see if it may reset itself, but it didn't work. I need assistance
    please!

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  • 181 Answers

It sounds like the issue is software related. When the light is flashing it is sending the file to the computer but then nothing is happening. You either have not installed the software or you need to uninstall and reinstall.

Both require you to download the most recent drivers - don't use the CD unless you do not have a highspeed internet connection. Just click on the link and enter product name and the OS and choose the most recent full feature software and drivers.

http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Posted on Aug 07, 2008

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