Question about Xerox Phaser 8500/DN Printer
That error code indicates a problem with the ink loader, 09.038 is the black chute. Make sure you are using genuine Xerox ink sticks and that the chute is clear of debris. Next enter Service Diagnostics mode by powering on the machine and hold the back and help buttons at the same time as it boots until it says it is beginning service mode. Once the menu is displayed, go to function, clear ISC Fault and press OK. If this hasn't fixed the problem you will need to replace the ink loader, part # 133K27771. You can buy one here. I will be making a video on how to replace this part later this week, if you need it let me know. - Steven
Posted on Apr 13, 2011
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Posted on Jan 02, 2017
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The printhead is stuck in the tilted position or is not able to tilt forward to the print position, due to problems:
Has ink spilled ink around the printhead that prevents it from moving to its center position? You should be able to push the printhead right to left. Clean the printhead area. Is the printhead stuck to the Wiper Blade? Check the process drive gears for obstructions. Ensure the gears are correctly aligned and homed. Has ink spilled on the Head Tilt gear drive train? Clean the gears area of ink.
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Manually verify that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink cubes.
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