Question about HP Photosmart Premium C309A All-In-One Printer
Go to printers and Faxes in Control Panel
Right Click the Printer, Select Properties
Select Ports from the top tabs and make sure "Enable Bi-Directional Support" is selected.
Also check the HP ImageZone software settings to make sure the computer knows what to do when you scan directly.
This message is usually caused because the printer can not talk to the PC or does not know what to do with the scan.
Posted on Apr 05, 2011
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Posted on Jan 02, 2017
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