Question about HP Photosmart Premium C309A All-In-One Printer

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I keep getting this message every time I want to scan something to my computer. "Scan Problem: Try Starting scan from computer. Refer to documentation for details."

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Go to printers and Faxes in Control Panel Right Click the Printer, Select Properties Select Ports from the top tabs and make sure "Enable Bi-Directional Support" is selected.
Also check the HP ImageZone software settings to make sure the computer knows what to do when you scan directly.
This message is usually caused because the printer can not talk to the PC or does not know what to do with the scan.
Regards GM

Posted on Apr 05, 2011

  • 2 more comments 
  • bmasso Apr 05, 2011

    I am on a Mac. 10.5.8

  • DirkusMaximu Apr 11, 2011

    And where does one find he HP Imagezone software settings??

  • Grant Meier Apr 11, 2011

    The Settings are actually under the HP Director Suit. (Start - Programs - Hewlett Packard - HP Director) The top right hand corner has a drop down box, and scan preferences are there.

  • Grant Meier Apr 11, 2011

    In regards to the Image Zone Software, the Settings are actually under the HP Director Software.

    Sorry for the inconvenience

    Regards
    GM

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