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Hi, i am not sure if my last message got through, but i have a brand new touchsmart wireless desktop, i have had it for four days, last night everything was fine but tonight for some reason the touch screen is not working. everything else is ok, but now we have to use a mouse when you touch the screen nothing happens, it is as if the touch screen has been disabled. can you help me and if so thankyou in advance. sincerely tina

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Please note if you just purchased it, it will be within the 1 year manufacturer warranty, so don't do anything to void that and remember you can probably still return it and get a working one as well, depending on the policy of the vendor who sold it to you.
Check in device manager to make sure the drivers are still present and working correctly. To open device manager: Start > Control Panel > System and Security > System > Device manager (should be on the left side). Right click and select the refresh devices option. Look to see if any devices come up with an error or warning symbol over them. If any do right click on them and select properties and it should display what the error was.
Also look for the mouse settings under hardware in the control panel to make sure it wasn't mis-configured there.
You can also try looking to see if there was a restore point created before this issue occurred. Microsoft has an instructional video for this if you are unsure of the procedure: http://windows.microsoft.com/en-US/windows7/help/videos/fixing-a-problem-using-system-restore
If none of these help, please comment with your specific model and version of Windows (most likely 7), any errors you're getting, any changes made to the system before this occurred and any other relevant information you can think of, and I'll try to find other possible solutions.

Posted on Apr 05, 2011

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