Question about Intuit TurboTax Deluxe: Windows

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Getting error messages when trying to load the cd on my computer running windows xp. error message is 1334 and avg firewall comes out with a trojan virus. Is my cd bad, can it be replaced? I have been using Turbo tax for the last 5 years with no problems with the installation, except for this year. please email me step by step instructions on how to load the cd. Thanks, Sharon

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Hello sharon! My name is Kandi and I am an Expert with Fixya and also an Employee of Intuit. I troubleshoot TurboTax and supervise agents who handle customer service calls. I am very familiar with the error that you are talking about and it has nothing to do with your TurboTax disk. In order to install your disk, you need to remove your AVG virus software and reinstall it later when your finished filing your taxes. There is a problem with the older versions of AVG thinking that TurboTax is a virus and it will block the installation of the program. Go to your control panel, and remove AVG completely. Reboot your pc. Run disk cleanup (Start, programs, system tools & click on disk cleanup) and check all available boxes when asked. Then run disk defrag (located in the same place as disk cleanup as noted above). Then put your TurboTax disk back in your pc and try to install again. If you cannot get the disk to install, you can reach us for customer support by going to www.turbotax.intuit.com. Click on the support link and then move all the way down almost to the bottom of the page and look for the box on the right side that says "Contact us". Choose the option that best describes your problem and it will forward you to your choice of contact method (we have chat email and phone service all available at no charge to you). We are open from 5am until 9pm pst.

Posted on Apr 12, 2011

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