Question about Intuit TurboTax Deluxe: Windows

1 Answer

Getting error messages when trying to load the cd on my computer running windows xp. error message is 1334 and avg firewall comes out with a trojan virus. Is my cd bad, can it be replaced? I have been using Turbo tax for the last 5 years with no problems with the installation, except for this year. please email me step by step instructions on how to load the cd. Thanks, Sharon

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 823 Answers

Hello sharon! My name is Kandi and I am an Expert with Fixya and also an Employee of Intuit. I troubleshoot TurboTax and supervise agents who handle customer service calls. I am very familiar with the error that you are talking about and it has nothing to do with your TurboTax disk. In order to install your disk, you need to remove your AVG virus software and reinstall it later when your finished filing your taxes. There is a problem with the older versions of AVG thinking that TurboTax is a virus and it will block the installation of the program. Go to your control panel, and remove AVG completely. Reboot your pc. Run disk cleanup (Start, programs, system tools & click on disk cleanup) and check all available boxes when asked. Then run disk defrag (located in the same place as disk cleanup as noted above). Then put your TurboTax disk back in your pc and try to install again. If you cannot get the disk to install, you can reach us for customer support by going to Click on the support link and then move all the way down almost to the bottom of the page and look for the box on the right side that says "Contact us". Choose the option that best describes your problem and it will forward you to your choice of contact method (we have chat email and phone service all available at no charge to you). We are open from 5am until 9pm pst.

Posted on Apr 12, 2011

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

USB not recognised

Try to do a hard reset, and unplug the device from the usb and do the reset first and let me know.

May 19, 2008 | Audio Players & Recorders

2 Answers

Can't install anti virus on my computer... and when i installed it will only last for a short time..there's always an error.. please help me on this.... i'm using windows xp

you are not giving enough information for your problem. which anti virus software are you using, are you an administrator of your windows XP. what is the error messages, is the windows firewall on, are you behind a router with firewall.......I would suggest a tech onsite

Dec 04, 2009 | Microsoft Windows XP Professional for PC

3 Answers

I recently removed trojans off my mums computer and now its blockin the internet pages can not download or access facebook, message says that computer is not protected.

You still have the trojan. Tha's why they are called trojans, because they hide and re-appear.

Try at least five different scanners. But ultimately, you may have to re-install Windows.

Sep 24, 2009 | Microsoft Windows XP Home Edition

3 Answers

Media systems on computer have been crashed.

Okay. You have the Trojan.WinCod on your system. That is generating the warning message and it is probably trying to load those 2 DLL files. So...

First, disable System Restore by clicking on Start, then right-click Computer and select Properties. Now, select the System Protection tab. Clear any check marks next to the drives in your system. A message will pop up asking you if you want to disable System Restore. Acknowledge that. This is going to delete all restore points that were previously created on this computer so on the next restart, the offending files and registry entries are not going to be put back into the system.

Fire up your anti-virus/anti-spyware software and run a full system scan. If it reports that it cannot remove a file, restart the computer in Safe Mode and re-run the scan.

Press Win+R to bring the up the Run dialog. Type in regedt32 and press Enter. Click on Continue if you receive the UAC dialog. This opens up the Registry Editor. Click on File -> Export... to save a copy of the registry (in case of mistakes). Give it a easily identifiable name and make sure the All radio button is selected.

Navigate to and delete the following registry keys:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\"WmpTray" = "[PATH TO TROJAN]"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\taskmgr.exe\"Debugger" = ""

Navigate to and delete the following registry subkeys:
Check for these same keys and subkeys under HKEY_CURRENT_USER\Software. If they exist, delete them. If there are other user profiles on the computer, go through all subkeys under HKEY_USERS and repeat the process for each one.

Once all of the registry entries are cleared out, close the Registry Editor and reboot the computer.

If all went well, you should not see the warning message or the errors regarding loading any DLL files. You can now reverse the initial process and turn on System Restore.

Let me know if this helps.

Mar 26, 2009 | Dell Microsoft Windows XP Home Edition

1 Answer

I purchased the AVG Anti-virus & anti- spyware cd

Installing AVG might not be able to solve your spyware problem.

You could try downloading free mbam:

Double-click and install it. Then run it. Click the Scan button, It will detect and remove the Spyware Guard 2008

After clicking on OK button for scan is complete, you need to click the Remove Selected button when the malwares are listed.

Let the computer reboot if mbam needs that.
Then try installing AVG.

Just in case, you could also try booting from the AVG CD. If it's bootable, it will be able to scan your computer without the need to boot in to windows. Try it too.


Jan 04, 2009 | Computers & Internet

2 Answers

Microsoft LifeCam VX-1000 Webcam Problem

I just bought a new laptop and i lost my cd... want to install logitech quick in my new notebook.

Dec 29, 2007 | Logitech QuickCam for Notebooks Pro...

1 Answer

Cannot do video conferencing with AOL IM

windows dosent have the sign for my webcam what can i do

Dec 20, 2007 | Microsoft LifeCam VX-1000 Webcam

2 Answers

How can i get rid of a trojan horse downloader?

download antivir. google it and download the software. then quarentine the virus to make sure is hasn't infected your system files. then delete the bad file

Dec 05, 2007 | Microsoft Windows XP Professional With...

1 Answer

Problems with installing a plustek 7200i film scanner

Delete the software. restart computer Come off line. Disable the anti virus software and fire wall. Now reinstall the software. Check out that is runs before reinstating A/V and firewall.

Jul 24, 2007 | Plustek OpticFilm 7200i Film Scanner

Not finding what you are looking for?
Intuit TurboTax Deluxe: Windows Logo

179 people viewed this question

Ask a Question

Usually answered in minutes!

Top Intuit Computers & Internet Experts

Scott Fair
Scott Fair

Level 2 Expert

237 Answers

Dan Shibata
Dan Shibata

Level 3 Expert

542 Answers


Level 3 Expert

4336 Answers

Are you an Intuit Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides