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My computer has been infected by some software called "Windows restore" - naturally it's saying my computer has tonnes of problems and is telling me it's in critical condition and that I should buy the software to resolve them. It won't let me access any files or programmes such as task manager - it's saying things like harddrive failure as well. What do I do?

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You've picked up a virus all right. Don't believe or try to open or download anything having to do with these pop ups. Download the the free verson of Malwarebytes here;
If you can't download normally, try to start in "safe mode with networking" and download. After download is finished, it may give you the option to run a quick scan immediately. Allow this and let it make the necessary repairs If you have anti virus protection now and your happy with it run a full scan now and make necessary repairs when done. If you don't have anti virus protection you can get it here for free;
After the download from them run a full scan and let it make necessary repairs. Will probably take a couple of hours. When thats' finished, go back to Malwarebytes and run a full scan. This also will take a while. You can set your Avira to run automatically and in the wee hours of the morning. I run mine everyday.
Good luck

Posted on Apr 05, 2011

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The approach for a virus infection depends on what type of infection we are talking about. We need to know first the type of infection or what file is infecting the computer. Check the system configuration utility on your windows by typing msconfig on the run box. Check out the content of the startup and services tabs. Reseach on the entries on what are potentially infections running on your computer. Once you have found out the infection, try to search for entries in the registry editor. Type regedit on the run command. On the Registry editor, right click on computer and the choose search. Search for all entries of the found infection and delete them.
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That means your computer is infected with worms or trojan viruses. Try using system restore but you have to be in safe mode, all your data will not be erase or delete but some of your software will be erased. If system restore will not solve your problem the next step that your going to do is, you need to format your computer from scratch. That means you have to back up all your data or file(s) first before you will going to format your computer.

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This smells like Malware/Trojan problems to high heaven. Follow the guide below to make sure that you are not dealing with the nasties that are out there in cyberland.

Go to download a program from the center column in the anti-virus section called "MalwareBytes Anti-Malware Tool". Run the installer and allow it to update. Once it dies run the program and perform a quick scan only. Once the scan is complete it will display a button called "Show Results" The program will display all infections it finds. Now click on the "Remove Selected" button and it will delete all infections. Reboot the computer and go to the control panel and turn the system restore and firwall back on if they are still off.

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You fell for malware that is sent to 'infect' unsuspecting users. Since it will not boot up now, the best is to wipe the disk and install from scratch. A recovery disk from the same type should work, but no guarantees.

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