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A DVD is stuck in the player and the door will not open, it makes a grinding noise when you try to open it.

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Well looks like the disc is lodged into the track thats why you cant open it, the grinding noise is the track slipping on the motor gears as it forces to attempt to open and fails..

what we need to do is open this up and remove the disc manually..

  1. unplug the device (dont wanna get electrocuted)
  2. remove the screws to the back and under the player
  3. lift the cover off by sliding it back then raising it up , prying with a bladed screw driver helps.
  4. you will now see the disc stuck under this metal / plastic piece if you can see the disc at all.
  5. remove the screws holding the disc tray top in place. remove the disc and reassemble.
that should solve the problem, let me know how it turns out of if you need more help if you ran into a tight spot.

Posted on Apr 05, 2011

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DVD player makes grinding sound and doors don't open


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I was able to fix this myself, however, I did get instructions from Sony that may or may not work. My solution was:
Unplug the unit and carefully (so the disks don't shift) move to a location where it can be easily worked on.
Remove the 9 screws holding the cover on. 2 on top, 2 on each side, and 3 at the back, along the top edge.
Carefully, may need some wiggly remove the cover. There are some rubber pads at the front of the unit that hinder the cover from sliding. Slightly wiggling and pulling to the rear will dislodge it.
Confirm all disks are properly aligned on the carousel.
Pull out any disks that are askew. They will be replaced later in the same way disks are added, through the door.
Look in the rear where the laser unit is.
Carefully slide out disks near the laser. You'll have to move some in order to tip others out.
By taking out 6-10 disks, you'll probably find there's one partially lodged in the laser unit. With adjacent disks removed you can slide the "stuck" disk out.
Plug in the unit and test to see if the grinding stopped.
Unplug the cord.
Replace the cover with the 9 screws. Some wiggly and pushing forward is needed to reseat the cover at the front.
Carefully move the unit back to where it was.
Replace cables and plug in.
Return the disks removed according to the instructions.
This took me about 15 minutes from start to finish.

The following was provided by Sony. I don't know if this works as I had fixed it before Sony responded.
IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
  1. Ensure the child lock feature is disabled.
  2. Attempt to open the disc tray.
  3. If the issue is not resolved, turn off the DVD player.
  4. Unplug the power cord from the electrical outlet for 30 seconds.
  5. Plug the power cord back into the electrical outlet.
  6. Attempt to open the disc tray.
  7. If the disc tray still does not open, simultaneously press the POWER + STOP + EJECT buttons.
  8. If the disc tray still does not open, simultaneously press the DISC1 + STOP + EJECT buttons. NOTE: This step may not apply to all models. DISC1 is not available on all DVD players.
If the issue is still unresolved, service may be required. The Sony® eService Web site at http://eservice.sony.com/ can assist you in obtaining service from a Sony Service Center or locating a Sony Authorized Servicer.

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