Question about Canon PIXMA MX310 All-In-One Printer

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Canon MX310 My boss describes her problem as a "scan as .pdf" that crashed. She hit ctrl+alt+del and tried to scan again. It won't scan and just gives the message "scanner is in use by another device" and the Okay button. I've had her restart, I've checked the settings, I've tried to cancel and clear the scanner, but I can't figure out where that crashed scan is or what it is doing. Does anyone know what's going on?

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  • Lori Varrin Aug 05, 2008

    She lied to me about rebooting, and when she actually did it, it worked.

    Sorry to take up your time.


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I figured out that my boss doesn't know that there isn't a difference between "rebooting" and "restarting".

I am sorry I bugged you all.

Posted on Aug 06, 2008

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