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Go to www.lexmark.com and scroll the page until you find solutions,troubleshooting, and manuals (pdf) files. You must have Adobe Reader 9 to view any file on internet. It's a free download. Hope this helps!
you will need to clean the glass on the scanner, there will probably be a small blob of tippex, ink etc. You should be able to open the part where the original document goes and see the problem.
You can download a manual from http://support.lexmark.com/index?locale=en&segment=SUPPORT&startover=y&userlocale=EN_US&question=x63&productCode=LEXMARK_X63&page=answers&detectedProductFacet=CMS-CATEGORY_REF.LEXMARK.PRODUCTS.ALLINONE.LEXMARK_X63&searchid=1267661982439#2