My sansa won't download new music anymore. I plug it it and do everything like normal and it either sits there for a while saying writing or says it is already on the device when its not. then when i un plug is it says system restart, goes to the refreshing database screen then goes on working like normal but without the new songs. Please help!
I just posted the same problem and began pecking around for solution. Bear in mind, my knowledge of computer systems is weak. Now, one suggestion I found was (if using windows media player to load music to your player) revert back to version 10. I tried that but resulted in......"not supported by my system"..I guess windows XP?. HOWEVER I did notice a critical update to windows media player which I completed. Then, using version 11 in MTP mode, my son WAS able to put songs on his player. Could this be the holy grail? Worth a try anyway. Good luck!
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You do not need software to use the Sansa e250. You can simply plug it into your computer, and use it as a portable drive. You can drag your music files directly onto the player from your computers file explorer.
Hope this helps!
Your Windows Media Player may need to be updated and the player may need to be formatted. Please try these steps:
1) If you do not have it installed yet, please install the latest version of WMP10.
2) Download and install the quick fix from:
3) Format m250 device using the Sync mode in WMP.
4) To test, transfer songs to the player using the software for your subscription music service.
Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor
Plug it into the usb port. The Sansa 260 will show up as the next drive letter. Using the right mouse button click on the drive latter and select format. This will will format your Sansa 260. The operating system files will still be there but all of your music, movies, voice recordings, etc... will be deleted.