Question about Kenmore Washing Machines

Open Question

We have a Sears Kenmore Elite Calypso SM9711024 that won't drain in the spin cycle..it says ob. Help! Can't find manual

Posted by on

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 113 Answers

SOURCE: Kenmore Elite Calypso wont drain

Oh the dreaded calypso pump...Seen that one a million times. Pumps get clogged pretty easily. Try to get the water out manually first. Than push the washer back and lean it against the wall so that you can access the bottom. Remove the 3 screws. Bottom panel should come off. The pump is on the right, its black. Get ready with a shop vac or alot of towels, theres gonna be a flood. There are 2 clamps on black hoses that need to be taken off so that you can slide the hoses off the pump. Next remove the 3 bolts that hold the pump in place. Next lower the pump out of the hole it sits in. Youll have to follow the wiring harness up and disconnect it. Now you can try and clen out the pump or replace it. Part # is 285990. Costs about 75.00. Hope that helps. Let me know if yiu need more help. Dave www.washermd.com

Posted on Dec 16, 2008

watugot
  • 290 Answers

SOURCE: Kenmore Elite Calypso won't drain

The most likely thing to cause the code and the leak is the water pump. If the shaft seal on the pump leaks, the water gets into the drain pump motor and shorts it out. The code is telling you there is a high current/amp draw at one of the motors.
You can see if the pump is leaking by tilting the machine back, removing the screws that hold the bottom to the front edge of the machine and looking at the pump. If the pump is leaking, you will need a new pump and possibly a new motor control board.
Post back if you need further instructions and we will walk through the repair.

Posted on Nov 09, 2007

jsrock516
  • 5911 Answers

SOURCE: Washing machine will not drain/go into spin cycle

Check your lid switch. If the lid switch is not making proper contact, or is broken, the washer will fill, agitate (some model washers won't), then just stop when it gets to the spin cycle. If this is what you are experiencing, then this could be a quick and easy repair for you.

Try opening an closing the lid. If you don't hear a clicking noise when the lid closes, the lid switch may be bad or loose. It is mounted under the opening of the tub rim on the right-hand side and held in place with two screws. Make sure the lid strike ( a small plastic piece) is present on the lid as well. This closes the switch contacts when the lid closes. If the lid switch does not function, the washer will not complete a wash cycle.

If the determine the switch and/or lid strike is broken, searspartsdirect.com carries the parts need. Just type in the model number you provided and you will find the lid switch under the "Top and Cabinet" heading as item #11 (part #3949238). The Lid Strike is under the same heading as item #20 (part #350733).

If you need advice on how to replace the lid switch please post back and let me know.

If I'm off the mark here, please post back with comments and give me a little more elaboration on what your washer is doing or not doing.

PS You do not need to drain the tub to replace the switch. If you wish to drain it, however, and want to by-pass the lid switch, I can give you instructions on how to do this as well.

Posted on Apr 14, 2008

danromarris
  • 101 Answers

SOURCE: Calypso GVW9959K washer with OB code

This is a common problem with the Calypso washers. The problem that you are having is related to the pump. There is something in the pump that is causing the error code to occur. Since the pump isn't working right all of the water isn't draining out thus causing it to be out of balance. If you can get down to the pump and check it out chances are you will find something in it. It might just be some fabric or string from clothing caught around the pump motor. Just make sure you clamp off the hoses or you will flood your laundry room. Once you clear out the pump unplug the washer and wait a few minutes before plugging it back in. Let me know if you have any other questions and let me know if this was helpful. Good luck and glad I could help.

Posted on Jan 22, 2009

  • 1937 Answers

SOURCE: Kenmore Elite Washer Does Not Spin

This a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?modelNumber=110.20992991

and you'll see a list of major sub-components with diagrams and parts.

The brake on these washers is driven by the clutch on top of the transmission.

The Kenmore / Whirlpool top load uses a reversing motor to initiate the pump for draining and the transmission to spin.

This is a Whirlpool PDF on how these washers operate. It has a detailed section on how the transmission works.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

It also has a troubleshooting guide.


If the washer drains the problem is likely in the transmission.

We had the same problem:

If you lift the lid, put it down again or stopping and starting the cycle knob, and the washer begins to spin, the problem is likely in the transmission "Neutral Drain Assembly".

Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode.

Apparently, by opening and closing the lid, or stopping and starting the washer torque from the motor starting throws the cams into the right gears so that the washer will spin.

Ours had the same problem, no spin unless the lid was raised and lowered or we shut off and re-started the cycle.

After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.

In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).

You don't have to remove the drum.


http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside, remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.

Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main agitator shaft, remove the 8 screws carefully the transmission holds 14 - 15Oz of oil, remove the clip holding the main spin gear on and check the plastic cams.

If the cam that should have a spring doesn't, or the others look damaged, the washer won't go into spin mode.

If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.

As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.

Posted on Nov 16, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Kenmore calypso washer will not spin the clothes ld or ob signal continue to show even after i have evenly distributed the clothes


The OB indicates and out of balance condition has been detected by the motor control. You say this happens when the washer is empty also. One thing about the OB error is that the lid must be opened to clear the error and allow the washer to advance to the next part of the cycle. If the lid is not opened to adjust the clothes then the OB error will happen again.

If the OB error was cleared and the OB occurs with an empty load then the motor control has failed.

The drain pump must work. The image below shows how to run a diagnostic test to check the drain pump. Follow the instructions in the image below and check the drain pump operation. If the pump runs and the water does not drain then the sump is clogged. If the pump hums but does not run then the pump needs to be replaced.

http://media.fotki.com/1_p,wkktswgwqtqrbwfxgtqsskgwtqkq,vi/gftrgbbtfxfffgqskfk/1/1303472/5961857/image48348img-or.jpg

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

May 15, 2010 | Kenmore 24032\24036 Top Load Washer

1 Answer

My Kenmore calypso washer (older model is giving me the Ob and SL flashing signal. The washer stops right before the last drain and spin. Any ideas?


The OB indicates and out of balance condition has been detected by the motor control. You say this happens when the washer is empty also. One thing about the OB error is that the lid must be opened to clear the error and allow the washer to advance to the next part of the cycle. If the lid is not opened to adjust the clothes then the OB error will happen again.

If the OB error was cleared and the OB occurs with an empty load then the motor control has failed.

The drain pump must work. The image below shows how to run a diagnostic test to check the drain pump. Follow the instructions in the image below and check the drain pump operation. If the pump runs and the water does not drain then the sump is clogged. If the pump hums but does not run then the pump needs to be replaced.

http://media.fotki.com/1_p,wkktswgwqtqrbwfxgtqsskgwtqkq,vi/gftrgbbtfxfffgqskfk/1/1303472/5961857/image48348img-or.jpg

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Jan 16, 2010 | Kenmore Elite 45986 Front Load Washer

1 Answer

Kenmore/Whirlpool Off Balace ob code problem with empty machine


The OB indicates and out of balance condition has been detected by the motor control.
One thing about the OB error is that the lid must be opened to clear the error and allow the washer to advance to the next part of the cycle. If the lid is not opened to adjust the clothes then the OB error will happen again.

If the OB error was cleared and the OB occurs with an empty load then the motor control has failed.

The drain pump must work. The image below shows how to run a diagnostic test to check the drain pump. Follow the instructions in the image below and check the drain pump operation. If the pump runs and the water does not drain then the sump is clogged. If the pump hums but does not run then the pump needs to be replaced.

http://media.fotki.com/1_p,wkktswgwqtqrbwfxgtqsskgwtqkq,vi/gftrgbbtfxfffgqskfk/1/1303472/5961857/image48348img-or.jpg

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question%^@#$

Jan 07, 2010 | Kenmore Elite HE4 Electric Dryer

1 Answer

I have a kenmore elite top load calypso wash motion at the end of wash cycle it does not spin and flashes a LD on display I have to turn off and just do a spin cycle to to spin dry.


LD (long drain). possible blockage at pump..check to see if pump spline is stripped. also if the drain hose is plumbed in airtight then this may be slowing the draining process.

Jun 13, 2009 | Kenmore Washing Machines

1 Answer

Found broken part in my kenmore calypso washer


sorry any problem is a common problem on calypsos, its a techs nightmare. sounds like your better with new machine.

Mar 14, 2009 | Kenmore Elite 45986 Front Load Washer

1 Answer

Calypso kemore elite washer


The OB indicates and out of balance condition has been detected by the motor control.
One thing about the OB error is that the lid must be opened to clear the error and allow the washer to advance to the next part of the cycle. If the lid is not opened to adjust the clothes then the OB error will happen again.

If the OB error was cleared and the OB occurs with an empty load then the motor control has failed.

The drain pump must work. The image below shows how to run a diagnostic test to check the drain pump. Follow the instructions in the image below and check the drain pump operation. If the pump runs and the water does not drain then the sump is clogged. If the pump hums but does not run then the pump needs to be replaced.

http://media.fotki.com/1_p,wkktswgwqtqrbwfxgtqsskgwtqkq,vi/gftrgbbtfxfffgqskfk/1/1303472/5961857/image48348img-or.jpg

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

May 01, 2008 | Kenmore 15864/15862 Top Load Washer

1 Answer

Washer kenmore elite calypso 21086


promblem with the lid switch is it happing durning the drain spin cycle

Jan 20, 2008 | Kenmore Elite 21086

1 Answer

Out of Balance - every cycle!


You probably have something trapped under the large washplate inside the drum. I'm going through the same issue right now with the wife's dis-integrated bathroom rug.

Jun 30, 2007 | Whirlpool Calypso GVW9959K Top Load Washer

Not finding what you are looking for?
Washing Machines Logo

Related Topics:

170 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Washing Machines Experts

fordexpert

Level 3 Expert

5481 Answers

Mike Squire

Level 2 Expert

391 Answers

Robert Rankin

Level 2 Expert

338 Answers

Are you a Kenmore Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...