Question about Xerox DocuMate 152 Pass-Through Scanner

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Xerox Documate 152

Hello,
My scanner will no longer turn on..I turned it off and now it will not come back to life. Any thoughts?

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Hello.

I am a Support Engineer with Xerox Scanners.

I am sorry to hear that you are having trouble with your scanner. The problem is either the scanner, power supply, or outlet. I know that probably sounds exceedingly obvious, but I would recommend checking each individually.

If the power brick has been plugged in for a while, see if it is warm. If the brick is cold to the touch, it may not be functioning or the outlet it is connected to may be no good. Try turning the scanner on using the power outlet in another room (on an outlet that you know works).

If it still won't turn on, then you have eliminated the outlet from being the problem, and you can focus on the hardware. That leaves us with the scanner or the power supply. If the power brick was cold, and you know that both outlets work, I would recommend getting a replacement power supply. If it was warm, the scanner is more likely at fault and should be replaced.

In either of the last 2 situations, if the scanner is in warranty, you can call us for a warranty replacement (of which ever part needs replacing). Otherwise, you can call us to discuss your replacement options.

Replacement power supplies can be ordered online here.

If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.

Regards,
Xerox Scanners Support

Posted on Sep 28, 2012

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Hmm, well no, just the basics of checking all the wiring. Hope it was within warranty.

Posted on Jan 10, 2010

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We also have an extensive support site and knowlegebase at http://www.xeroxscanners.com/en/en/support/


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