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Portable DVD player DRC6338 has malfunctionned. Require warranty information asap that has been lost.

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Contact RCA warranty company and give them the model number, serial number and date of purchase. If it is still under warranty, they will have it documented under this information. Good luck and let me know how it goes.

Posted on Apr 04, 2011


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Posted on Jan 02, 2017


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No power

You can contact the support center at 800-252-6123 for flat rate repair fee's that are very reasonable and warrantied. they can also issue order numbers to obtain parts and you can pay online and the parts usualy arrive in about 2 weeks.

Dec 02, 2011 | RCA DRC6338 Portable DVD Player

1 Answer

I just took my Portable Disney Princess DVD player to Best Buy and they told me that the lens needs to be replaced but they wouldn't have the parts. It is still under the manufacturers warranty and I just...

Best Buy won't fix things that are covered under manufacturer's warranty. To fix this, you need to find the manufacturer of your portable DVD player and contact their warranty department.

This information is in the instruction manual that came with the portable DVD player.

If you have lost the warranty information, Disney may be able to provide it.

Mar 12, 2011 | Disney Princess 3.5'' Portable DVD Player

1 Answer

Keeps saying 'no disc' or 'invalid disc'

The Laser Pickup Assembly is the problem, the laser eye is weak and can not read the disc. If you take a Q-Tip and rubbing alcohol carefully clean the laser plastic lens allowing several minutes to dry. If after all this there is no change the only option is to replace the entire unit, because the cost of repair would not be justified.

Jan 07, 2011 | RCA DRC6338 Portable DVD Player

1 Answer

Won't play disc, says there is "no valid disc" no matter what dvd is put in

Your laser head assembly has gone faulty. this is very common. Either repair or replace is only option.

May 10, 2010 | RCA DRC6338 Portable DVD Player

1 Answer

The screen says ''no valid disc''

This could be an area code problem, try discs from your region.

Oct 02, 2009 | RCA DRC6338 Portable DVD Player

1 Answer

I have a RCA dvd player DRC6338T, I lost my remote control and can not activate a universal control and I need to enter the menus to the movies, could you tell me how to setup an original coconrol? Thanks...

These people may be able to help:
Your model isn't listed, but similar models are. They recommend you talk with them if the exact model isn't listed, on their help-line phone number. They also mention that RCA universal control doesn't work properly.

Not sure how well they can help you in Mexico.

I have no affiliation with them, so cannot say how reliable they are.

Hope that gets you closer to finding a solution.

Sep 13, 2009 | RCA DRC6338 Portable DVD Player

1 Answer

RCA DRC6338 screen is dark

There can be dead lamp or invertor. Give it for some special guy who can fix this.

Aug 08, 2009 | RCA DRC6338 Portable DVD Player

2 Answers

Durabrand portable dvd w/dual 7C

According to Walmart's warranty information, Lenoxx Electronics Corp. services this DVD player brand. Their website confirm that assumption, though your particular model does not show up. I suggest contacting the company and seeing what you can find out.

Aug 17, 2007 | Durabrand Portable DVD

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