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I was working out on the rowing machine and the belt suddenly snapped. The belt will now not go back into the rower automatically. Who do I contact for repairs? Or is there a way to fix it myself?

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  • sage_zelda Apr 05, 2011

    the rowing machine model is Stamina ATS air rower 1399, thanks.

  • sage_zelda Apr 05, 2011

    hi thanks for the response. The rowing machine model is Stamina ATS air rower 1399. It just seems like the belt has come loose or it's snapped and won't wind back into the machine.



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Hello Sage and welcome to FixYa!

You can contact Treadmill Medic Inc., They specializes in fitness equipment repair and they service all throughout US and Canada.

To schedule a service go to this link

Or you can contact them with the numbers below.

Corporate Office (Sales & Repair):

3215 College Drive

Louisville, KY. 40299



Please provide me with the Brand and Model name/number of your rowing machine so that we can diagnose it and see if you can fix it yourself.

Thanks for using FixYa.
Keep me posted.


Posted on Apr 05, 2011

  • Jas Barinaga
    Jas Barinaga Apr 05, 2011

    In order for us to reach the belt area, we have to remove a lot of parts. Once we open the cover,small parts should be taken in consideration. My professional advise is that have your rowing machine serviced, because even if it's just the belt that snapped, opening it is complicated. Please see image below:

    Just in case you need to reference some parts of the rowing machine while you inquire with Treanmill Medic, I'm including a link here for the MANUAL that includes the parts. Just click this link

    The MANUAL opens in Acrobat Reader. If you do not have Acrobat Reader installed in your computer, you can get the popular free Adobe Acrobat Reader in this link

    Thank you for using FixYa and have a great day.




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