Question about HP PhotoSmart 7960 InkJet Printer

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HP PhotoSmart 7960 Inkjet - cradle cartridge gets stuck and a shreaking sound

Every now and then when I am printing the printer stops, makes a shreaking sound, and a error message comes up saying the cradle cartridge is stuck. It is happening more and more. Has nothing to do with paper jams. I was printing a "sample" page of stamps from stamps.com and the columns of stamps are not straight up and down but at an angle. A shipping label I printed was not good. Scan codes were not clear and the only part of the form that was clear was the send to address and return address, which was a good thing. Can anyone help?

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  • bhaiti Nov 01, 2008

    printer cradle jam

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2 Suggested Answers

  • 186 Answers

SOURCE: HP PhotoSmart 7960 InkJet Printer

Make sure the cover that holds the ink cartridge in place is completely closed down on the cartridge. Also make sure there is not a pencil or something under the cover where the ink is , obstructing the print head

Posted on Jun 16, 2007

  • 3278 Answers

SOURCE: Hi, I have a zebra

Hello.

Test printing the label on a sheet of paper instead of labels.

Make sure that any "Fit-to-Page" or "Reduce/Enlarge" or "Scale to Fit" setting are disabled in your printer driver. To do this click on Start>Printers and Faxes, select your printer, right click the mouse and click on the Printing Preferences option. You should find the setting in the Effects tab.

Please be more specific about "it will not recognize what to print".

Hope this helps.

Posted on Jul 14, 2011

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Hi please click on the link below to know exactly what you need to do to fix paper jam problem.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpd09128&lc=en&cc=us&lang=en&rule=1823&product=77146&dlc=en

Please let me know if it fixed the problem or not.

Cheers

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2 Answers

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I have had this problem with my 7550 for a while now and I finally found this on the HP website and it seems to have fixed my problem, I also replaced all of the cartridges:

Issue While printing from an HP Photosmart printer, the printer screen displays Print cartridge cradle is stuck / clear jam and then press OK . The printer may also make grinding sounds. This can occur after a paper jam when another printer part blocks the cradle. Solution Follow these instructions to adjust the clutch on the printer.
  1. Disconnect the USB cable.
  2. Press the printer power button to turn off the printer.
  3. Disconnect the power cord from the back of the printer.
  4. Open the top cover of the printer.
  5. Remove the print cartridges from the printer.
  6. Slide the cradle to the right side of the printer.
  7. Locate the clutch on the left side of the printer.
    NOTE: The clutch is a flat, white, plastic component that rests just above the white roller gear wheel. In the HP Photosmart P1000 and P1100 printers, the clutch is black metal. Figure 1: Printer clutch c00020494.jpg
  8. Remove the rear access door from the back of the printer.
  9. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
  10. Release the clutch and roll the wheels up two more rotations.
  11. Reinstall the rear access door.
  12. Reinstall the print cartridges and secure the latches in place.
  13. Close the top cover and reconnect the power cord.
  14. Turn on the printer.
  15. Print a test page.

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1 Answer

HP PhotoSmart 7960 InkJet Printer


Make sure the cover that holds the ink cartridge in place is completely closed down on the cartridge. Also make sure there is not a pencil or something under the cover where the ink is , obstructing the print head

Jun 15, 2007 | HP PhotoSmart 7960 InkJet Printer

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