Question about Safety 1st True View Video Monitor

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How do I get a replacement battery for my safety 1st true view color video monitor?

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I went on Amazon last week for the exact same issue. Mine was an older model though so I couldn't get replacement parts. I did however see a link under their Safety 1st products for replacement parts for video monitors. Try there. Good luck!

Posted on Apr 04, 2011


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Posted on Jan 02, 2017


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Hi Tracy - This is not a product distributed by Dorel UK. We would recommend you contact your retailer with regards to your query to see if they have contact information for the distributor of this item.

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Good Evening

The light on the camera unit not being illuminated indicate this is where the problem lies.

Ensure that the camera unit is plugged in and press the power button on the camera unit. If the camera unit does not switch on this is what has failed and you require a replacement - please contact your retailer. If the camera unit switches on and the parent unit is unable to establish a connection follow the instructions in the user manual to add a camera.

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1 Answer

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Is the unit plugged in or are the batteries fully charged?

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Jan 05, 2011 | Safety 1st Digital Video Monitor

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I have a Safety 1st digital thermometer model # 10428, I want to know how to replace the battery.

According to the 10428 manual from Safety 1st:
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1 Answer

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Does the monitor that stays in the bedroom have a battery? Many monitors do not have a battery in the base.
Check for a battery: If there is one, it probably needs to be charged for at least 12 hours. If there is no battery, it needs to be plugged in to function.

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1 Answer

Safety 1st High Def Video monitor screen white


You can call this number : (800) 544-1108
(7 a.m. to 6 p.m. EST Monday through Thursday,
and 7 a.m. to 4:30 p.m. EST on Fridays

Thank you

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I would suggest that you contact the manufacturers (Dorel UK), the link is below:

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