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New Zoom 5341 cable modem is experiencing frequent resets, causing dropped VOIP calls and Internet data outages. Bought new modem to enable speed upgrade with Comcast in the Houston, TX area. Nothing else has changed except the modem and the "Blast" Comcast high-speed data service. What could be causing frequent modem resets? Is a firmware upgrade available?

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Posted on Jan 02, 2017

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SOURCE: Setting up Comcast High Speed Internet with a Linksys Router

The following article will describe how to setup Comcast High Speed Internet with a Linksys Router: Connecting your cable modem to the Router 1. First connect directly to your Cable modem without the router and verify that you can get on line. 2. Once you've verified that you can get onto the internet without the router please proceed. If you can not please contact your ISP for further assistance. 3. Now unplug the Ethernet cable that connects to your DSL modem from the back of your computer. 4. Take the connection that you just unplugged from the back of your computer and connect it to the WAN port of the router. 5. Take a different Ethernet cable and plug it into port closest to the WAN port, or into the LAN port. 6. Look on the front of the router. The following lights should be illuminated: - Power - WAN Link - Link/Act (On the port that you connected your computer to) - Note If other lights other than Link/Act are illuminated on this port, that is normal - You may have a few other lights illuminated depending on the model number router you have, but the 3 above must be illuminated for proper connection. 7. Hold the Reset button on the router for 30 seconds or more 8. Restart your computer Checking the MAC address of your Computer Please follow these steps from the computer that was connected directly to the internet with out the router. If you do not, then you may not be able to connect to the internet properly. A. Windows 9x/ME 1. Click on the Start button and click on the Run option 2. When the "Run" window opens please type in winipcfg and click the OK button 3. When the "IP Configuration comes up" click on the gray box the black arrow and select your Ethernet card. 4. Please make note of the "Adapter Address" B. Windows 2000/NT/XP 1. Click on the Start button and click on the Run option 2. When the "Run" window opens please type in cmd and click the OK button 3. When "Command Prompt" appears type in ipconfig /all 4. Please make note of the "Physical Address" Configuring the Router 1. Go to your desktop and double click on Internet Explorer (Located on the Start Menu in Windows XP). 2. When "Internet Explorer" opens type into the "Address" bar and click on Go. 3. The "Enter Network Password" window will appear. 4. Skip user name and type admin (admin is the default password) as the password, and click OK. 5. By default the router will be set to Obtain an IP Address Automatically. 6. Click on the Advanced tab. 7. Click on the Mac Addr. Clone. 8. When the page loads, input the Adapter/Physical Address you made earlier and input it into the proper fields. 9. Click Apply Finishing the Setup 1. Shut down your PC. 2. Unplug the power from the back of the router. 3. Unplug the power from the modem. 4. Wait for 30 second. 5. Power up the modem. 6. Wait for the lights to stop blinking. 7. Power up the router. 8. Start up your computer. 9. Surf the internet. - *Note: If you are still unable to get on to the internet please repeat from step 1.

Posted on Feb 16, 2006

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SOURCE: RCA DCW615R WIRELESS Cable Gateway , Factroy Installed Firmware needed.

I had the same issue with my RCA DCW615R. First time my ISP Comcast flashed it back to the old version. This time I could not find anyone who new how to do that. I used to have the software and I have searched the net. Seems they provider RCA does not have it.

This time I called Comcast because I noticed that the brought me to their software update. They supplied me with the user name and password. I was able to get into the firmware and change all the settings using the new firmware. I think the only reason they gave it to me is because my printer is a network printer and it would not work unless I could access the firmware.

The old does not work anymore because that was Cable Modem mode or CM mode. The new address does work but you will need the user name and password from your ISP, this is RG mode or residential gateway mode.

Liked the old firmware better but they both do the same thing. Seems the Gateway works better with the new update. Still I would like to find the old firmware not sure why RCA doesn’t have it.

Posted on Jan 07, 2008

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SOURCE: Linksys Broadband Router Model WRT4G manual


You can download the manual from HERE.

Please don't forget to rate the solution.

Posted on Mar 24, 2008

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SOURCE: dynex dx-ehb4 will not change ip addresses

I am not familiar with that router so I will provide general knowledge and you can apply it to fix your problem.
It sounds like your cable modem is willing to supply a single IP address. This can and should be connected to the WAN port of your router. The problem is that the router is not assigning IP addresses to the equipment that is connected to its LAN ports. Instead, it allows that single cable modem IP to be assigned to connection #1 and everybody else gets nothing. Get the computer working through it, connect to the router as per the owners manual and turn on NAT or DHCP, whichever it offers. Reboot the computer and connect xbox and you should be good. This was probably not an issue with DSL because your DSL modem would supply up to about 10 IP addresses and they also passed through the router.

Posted on Apr 22, 2009

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SOURCE: I have high speed internet thru Comcast and have

Push the reset button after you connect it to a new source. Its located on the back next to the Ethernet cable.

Posted on May 14, 2009

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