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New Zoom 5341 cable modem is experiencing frequent resets, causing dropped VOIP calls and Internet data outages. Bought new modem to enable speed upgrade with Comcast in the Houston, TX area. Nothing else has changed except the modem and the "Blast" Comcast high-speed data service. What could be causing frequent modem resets? Is a firmware upgrade available? wsmithgall@comcast.net

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6ya6ya
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Posted on Jan 02, 2017

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SOURCE: Setting up Comcast High Speed Internet with a Linksys Router

The following article will describe how to setup Comcast High Speed Internet with a Linksys Router: Connecting your cable modem to the Router 1. First connect directly to your Cable modem without the router and verify that you can get on line. 2. Once you've verified that you can get onto the internet without the router please proceed. If you can not please contact your ISP for further assistance. 3. Now unplug the Ethernet cable that connects to your DSL modem from the back of your computer. 4. Take the connection that you just unplugged from the back of your computer and connect it to the WAN port of the router. 5. Take a different Ethernet cable and plug it into port closest to the WAN port, or into the LAN port. 6. Look on the front of the router. The following lights should be illuminated: - Power - WAN Link - Link/Act (On the port that you connected your computer to) - Note If other lights other than Link/Act are illuminated on this port, that is normal - You may have a few other lights illuminated depending on the model number router you have, but the 3 above must be illuminated for proper connection. 7. Hold the Reset button on the router for 30 seconds or more 8. Restart your computer Checking the MAC address of your Computer Please follow these steps from the computer that was connected directly to the internet with out the router. If you do not, then you may not be able to connect to the internet properly. A. Windows 9x/ME 1. Click on the Start button and click on the Run option 2. When the "Run" window opens please type in winipcfg and click the OK button 3. When the "IP Configuration comes up" click on the gray box the black arrow and select your Ethernet card. 4. Please make note of the "Adapter Address" B. Windows 2000/NT/XP 1. Click on the Start button and click on the Run option 2. When the "Run" window opens please type in cmd and click the OK button 3. When "Command Prompt" appears type in ipconfig /all 4. Please make note of the "Physical Address" Configuring the Router 1. Go to your desktop and double click on Internet Explorer (Located on the Start Menu in Windows XP). 2. When "Internet Explorer" opens type http://192.168.1.1 into the "Address" bar and click on Go. 3. The "Enter Network Password" window will appear. 4. Skip user name and type admin (admin is the default password) as the password, and click OK. 5. By default the router will be set to Obtain an IP Address Automatically. 6. Click on the Advanced tab. 7. Click on the Mac Addr. Clone. 8. When the page loads, input the Adapter/Physical Address you made earlier and input it into the proper fields. 9. Click Apply Finishing the Setup 1. Shut down your PC. 2. Unplug the power from the back of the router. 3. Unplug the power from the modem. 4. Wait for 30 second. 5. Power up the modem. 6. Wait for the lights to stop blinking. 7. Power up the router. 8. Start up your computer. 9. Surf the internet. - *Note: If you are still unable to get on to the internet please repeat from step 1.

Posted on Feb 16, 2006

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SOURCE: RCA DCW615R WIRELESS Cable Gateway , Factroy Installed Firmware needed.

I had the same issue with my RCA DCW615R. First time my ISP Comcast flashed it back to the old version. This time I could not find anyone who new how to do that. I used to have the software and I have searched the net. Seems they provider RCA does not have it.

This time I called Comcast because I noticed that the 192.168.0.1 brought me to their software update. They supplied me with the user name and password. I was able to get into the firmware and change all the settings using the new firmware. I think the only reason they gave it to me is because my printer is a network printer and it would not work unless I could access the firmware.

The old 192.168.100.1 does not work anymore because that was Cable Modem mode or CM mode. The new address 192.168.0.1 does work but you will need the user name and password from your ISP, this is RG mode or residential gateway mode.

Liked the old firmware better but they both do the same thing. Seems the Gateway works better with the new update. Still I would like to find the old firmware not sure why RCA doesn’t have it.

Posted on Jan 07, 2008

  • 3422 Answers

SOURCE: Linksys Broadband Router Model WRT4G manual

Hi,

You can download the manual from HERE.


Goodluck,
Please don't forget to rate the solution.

Posted on Mar 24, 2008

  • 153 Answers

SOURCE: dynex dx-ehb4 will not change ip addresses

I am not familiar with that router so I will provide general knowledge and you can apply it to fix your problem.
It sounds like your cable modem is willing to supply a single IP address. This can and should be connected to the WAN port of your router. The problem is that the router is not assigning IP addresses to the equipment that is connected to its LAN ports. Instead, it allows that single cable modem IP to be assigned to connection #1 and everybody else gets nothing. Get the computer working through it, connect to the router as per the owners manual and turn on NAT or DHCP, whichever it offers. Reboot the computer and connect xbox and you should be good. This was probably not an issue with DSL because your DSL modem would supply up to about 10 IP addresses and they also passed through the router.

Posted on Apr 22, 2009

  • 1 Answer

SOURCE: I have high speed internet thru Comcast and have

Push the reset button after you connect it to a new source. Its located on the back next to the Ethernet cable.

Posted on May 14, 2009

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Internet will loose connection frequently but without error msgs.if i try to refresh it will bring up the page but theres not any transfer of data. The only way is to disconnect then reconnect. i checked...


ok, first, see if the connection is a problem with the modem or the router.
1) find the average time in between disconnects.
2) disconnect the cord plugged into the "internet" port on the router.
3) plug that end of the cord into your computer.
4) now power off the computer and press the reset button on the modem (the box that your computer is now connetced to)
4a) if there is no reset button, unplug the modem for 30 seconds.

5) start up the computer and have wait for the computer to disconnect.

if it does, the problem is with the modem.
if it do not, its your router.

now to fixing it.
the easyest thing would be to buy a new roter or call your isp to bring you a new modem.
although, if you want to do it yourself (which may be a bad idea if your bad with tech.) then keep reading.

modem: find the defult ip for the modem, this will be on a sticker. if it is not, just google the model number, and you should be able to find this. check your signal strength as well as signal to noise ratio, call your isp and make sure this is normal. if it is not, they will have to replace your router... if they say its abnormal, make sure your not connecting through a split cable (as in you have a 'Y' split in the cable). your isp should do all this for free though.

router: periodic connection drop is rare for routers. it could be caused by a new ip address connctiong that has a conflict with a previous one. make sure you have DHCP turned on, and set your computers to automatically assign ip addresses. if that doesnt fix it, update your firmware (or if you have a linksys, do your self a favor and flash it with DD-WRT) if that doesnt work, its a hardware problem, and you should replace the router.

May 04, 2011 | Computers & Internet

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How to use VOIP Phone number in Philippines


US VOIP phone number can be used in the Philippines. For example, If you're Vonage subscriber (I used to), you can hook your phone adapter (basically a router pre-configured to work with Vonage) to your DSL/Cable modem.

You can make/receive phone calls to/from the US, depending on your subscription type. Usually, there are unlimited call plans. All you need is a high speed internet connection.

on Jun 25, 2010 | Computers & Internet

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DCM425 is connected via earthlink dot net cable. Cable modem and connection is provided by time warner cable. Location of equipment is in Greensboro, North Carolina (336 area code). Have Linksys SPA2102...


Just you to your sister, and nobody else? All the time? Complain to Earthlink. They will probably give you an excuse, like "that happens from time to time". Real answer: cheap internet connections and software that drops out.

We have our own VoIP box that cost $50 (ObiTalk), pay $60 a year to PhonePower (one of many), and have had rock steady connections. We get free Canada calls, and a half hour of free overseas every month. If you pay more than $5 a month rethink your provider.

Apr 10, 2017 | RCA DCM425 DIGITAL CABLE MODEM (RCADCM425)

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Bought a new modem Zoom model 5654 X5 We are smoking on the internet at high speed now.Returning other one to AT & T for credit it was defective.

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Modem blocking VoIP outgoing calls


I had a similar problem. Turns out my ISP was blocking IP phone calls. I bought a vpn appliance and solved the problem. If you use a soft phone you could try a personal vpn for 5 bucks to see if it works for you before shelling out for a hardware fix. That's what I did.

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I have an Arris modem TM502g. internet and cable TV are working fine but I have no phone service. all the LED lights are blinking except for the 2 telephone lights and they are solid green.I have tried...


Hi sorry about the chat session the other day, i was not able to see your chat message so I end the session, but to help you with your concern, since internet is already working, then the problem here is the VoIP settings on your modem (since you said it has phone ports on the modem), usually resetting the modem wont change the VoIP (Voice over IP) settings. It would be better if you ask you VoIP provider to check if the modem's VoIP settings is setup correctly. If yes, and you have internet with the modem then upgrading the firmware may help.

If you dont have a VoIP provider then you need to get one in order for the phone line to work.

If you already have one, then contact them so they can configure the VoIP settings on that modem.Get your money's worth with their service

Sep 20, 2008 | Computers & Internet

1 Answer

Call drop out after 5mins 30 secs


Hi Youradickhead, I have experienced similar problems previously with Telstra and it was not due to the D-link as far as could verify. It seemed to me that Telstra was able to detect that you were using your internet connection for phone conversations and drop your line. Alternatively it may have to do with the filters that they provide. Try it without the filter, i.e. connect your modem cable straight into the socket (cable port).
Cheers.

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Frequent disconnects


Goto 10.0.0.2, you need to find the speed duplex section, if its on auto negotiate, change it to either 10/100 full duplex...or one that works. you will see if it works becuase if it doesnt, you will see an error icon on the netowrk icon on the bottom right of your screen

May 24, 2008 | Zoom X6 (5590) DSL Modem (55900003)

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Voip and speedstream 6520


hi, XBRMann
re 6520 seimens wireless modem
i have DSL internet connection
when the phone call dies i hang up the phone and call again for the same amount of time 3mins and 18 secs
i am using the seimens modem/router with the voip adapter connected via ethernet cable
i have updated the seimens modem/router with the latest firmware from the telstra site E752-AF5-106-71-a056-v1s
lkratzma

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