Question about Dyson DC25 All Floors Bagless Upright Vacuum

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I partially sucked up a rubber toy but was able to pull it back out and now the beater bar will not turn. Is there a reset button?

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The reset button is incorporated into the on/off switch for the brushroller which is the grey button next to the red power button. Try hitting that button separately.

Posted on Apr 04, 2011

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Hi there,

The brushbar motor is designed to shut off when jammed, to prevent damage to your machine.

After checking the brushbar is free of any obstructions, you can reset the cleaner by pressing the brushbar on/off switch twice. For information on where to locate this, you may find this link to the DC25 user guide helpful: http://www.dyson.co.uk/support/help.asp?article=1499&product=DC25-ALLFLOORS

This should resolve your issue, but if you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can provide you with the assistance you need.

Kind regards,

Jack
Dyson Customer Service

Posted on Jun 09, 2011

  • answer Apr 18, 2016

    Support link returns 404 error: depress grey brush bar OFF/on switch and HOLD for >10 seconds; switch v/c OFF (red button)... v/c should now be reset

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Support link returns 404 error: depress grey brush bar OFF/on switch and HOLD for >10 seconds; switch v/c OFF (red button)... v/c should now be reset.

Posted on Apr 18, 2016

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