Question about Sony Televison & Video

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I have a Sony Bravia KDL-46S4100 46" flat screen TV that has screen problems. I have heard that Sony has provided a 3 yr. warranty for some of these KDL models that have had catastrophic failures in the first 18 to 36 months of service. This warranty is in addition to the normal 1 year mfgr. warranty that is standard on all sets. How can I contact the Sony warranty / service personnel that are authorized to process this warranty claim for me? Their authorized service tech says the panel is shot and I have since been given an event number that has been issued by the Sony Customer Service organization themselves. What do I do next and who do I talk to? I fully expected my Sony to last a lot longer than the 22 months I had it before it started malfunctioning. Is there a mailing address I can write to in order to send a certified letter to a Sony Customer Satisfaction organization or person. This FixYa site has 290 Sony events listed while Toshiba has 10 and Samsung has only 9. Sony definitely has a major problem with their flat panel TV reliability and they need to come clean with their customers. Our local Best Buy does not carry their brand anymore and the local HH Gregg has only 2 of their models on the floor. It appears that the retailers are shying away from Sony products due to their knowledge of Sony's inherent problems. We all have spent a lot of money on these flat panel televisions and Sony needs to stand behind their products.... no matter where they are manufactured. I will appreciate any assistance and will post my results in the near future. If you are in the same boat please comment on this post and maybe we can present Sony with a united front and get some action. Thamk you. Russ

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Take your unit to HH Gregg and they will send it to an authorised service provider. You will have to pay a deposit, but will get it back after Sony pays for the repair to be done.

Posted on Apr 04, 2011

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Posted on Jan 02, 2017

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