Question about Computers & Internet

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I just did a full factory restore of Windows XP yesterday. After the install was complete I enabled the XP firewall and loaded my USB adapter software into the computer. After going through all the steps, such as entering WEP key and pass phrase I checked the Windows monitor and It said said that I was connected to the wireless network with good signal strength @ 54Mbps. So at this point I went to All Programs and clicked on Windows Update to start loading everything back on the computer that was removed via the restore. But when I clicked on Windows Updates a window popped up that said: "The web page you requested is unavailable offline. To view page click connect." So I clicked connect, and it said: No connection to the internet is currently available". Any idea what needs to happen in order to connect?

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  • 24 more comments 
  • artlutherie Apr 04, 2011

    OK, give me about 20 minutes

  • artlutherie Apr 04, 2011

    Autoconfiguration IP address: 169 254 18 225
    There's no defauly gateway number
    And when I typed in ping wwwgoogle.com it said "ping request could not find host. check name and try again"

  • artlutherie Apr 04, 2011

    It'a Netgear wireless router that I'm connecting to. We have a laptop that connects to the same router. I'll go check to see if it's connecting.

  • artlutherie Apr 04, 2011

    OK, the laptop works fine. Also, I checked my computer and it's only at 1 Mbps but still good signal strength.
    I'll check the passkey. Your talking about the WEP key, right?

  • artlutherie Apr 04, 2011

    I just entered the correct WEP key and pressed enter and a little message came up from the little computer icon (at the bottom right hand side of the monitor) that said "windows was unable to find a certificate to log me onto the network jpas111".

  • artlutherie Apr 04, 2011

    When I click on Available Wireless Networks, there's only one available network, and it is our network, and it's selected.

  • artlutherie Apr 04, 2011

    When I right click on the wireless connection icon and select Available Wireless Networks I get a window. at the top of the window it has: Connect To Wireless Network and at the bottom, on the left side it has a clickable Advanced icon and on the right it has a clickable Connect and clickable Cancel icon.
    It's obviously not the same window that you show. I have seen that window though but it was before the computer was reset to factrory settings via a windows reinstallation.

  • artlutherie Apr 04, 2011

    Your probably going to scream but when I click on Properties, I get a greyed out Wireless Network Properties window with no Authentication tab... just an OK and Cancel tab and a few boxes that can be checked and unchecked.

  • artlutherie Apr 04, 2011

    It wasn't checked

  • artlutherie Apr 04, 2011

    OK, I'll let you know how it goes. It'll probably be tomorrow around the same.
    And I can use a recordable CD-R for the service pack right?
    And how come I can't see my replies I can only see yours?
    Anyways, if for some reason we don't get back in contact: Thank you

  • artlutherie Apr 04, 2011

    Alright, I have SP2 installed.
    Now I can see the window you have linked above..
    When I click on Authentication (from your directions above) a window pops up that says jplas111 properties. And the window is greyed out so that I can't uncheck the second box. The other two boxes are unchecked though.

  • artlutherie Apr 04, 2011

    Not sure if my last reply went through so I'll try another way.



    SP2 is now installed and I can see the window that you have linked above.

    When I click on the Authenticate tab a window pops up that has jpas111
    properties at the top. And the window is greyed out so that I can't uncheck the
    second box. The other 2 boxes were already uncheked though.

  • artlutherie Apr 04, 2011

    The box is unchecked and I restarted the computer. Now the little wireless icon says: Acquiring Network Address. And it has a little yellow ball moving around it - that it didn't have before

  • artlutherie Apr 04, 2011

    Ok, I'll connect it with a cable to the internet but it won't be until tomorrow.

  • artlutherie Apr 05, 2011

    Will the remote support session work wireless? Because before I uninstalled Windows I used to be able to get online by doing system restores. But when I would turn the computer off for the day and back on the next day I would have to do another restore to get back online.
    Also, I have the latest SP3 on disc. Do you think I should go ahead and install it onto my computer?

  • artlutherie Apr 05, 2011

    I just installed SP3 but now SP2 is gone and so is the wireless icon. I backed up SP2 yesterday when I installed it but can't fine it in anywhere. Should I reinstall it?

  • artlutherie Apr 05, 2011

    What are the cables called that I need and where do I buy them?
    We have a Motorola modem and a Netgear router.
    Do I have to hook cables to both the modem and the router?

  • artlutherie Apr 05, 2011

    I just need one? And it plugs into the ethernet input on the router right?

  • artlutherie Apr 05, 2011

    Office Depot or Staples likely to carry it?

  • artlutherie Apr 05, 2011

    Ok, it's hooked up, how do I get online?

  • artlutherie Apr 05, 2011

    Dell Dimension 8200

  • artlutherie Apr 05, 2011

    Will you still get paid if I switch to another tech? Or is that even an option? If not, we can end this. I do agree you've done way more than 5 bucks worth.

  • artlutherie Apr 05, 2011

    where do I get the PNP id's from?

  • artlutherie Apr 05, 2011

    Here's one of them. If this is what you need I can send the rest. Is there any way I can pay you more?

    Ethernet Controller PCI\VEN_8086&DEV_1229&SUBSY the drivers for....

  • artlutherie Apr 05, 2011

    Any way I can get the other three drivers on my own to save you the work?

  • artlutherie Apr 05, 2011

    I copied it to CD and put in my computer to install but Windows couldn't open it.

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  • 13,433 Answers

You should be online if your wireless router is connected to a modem or it is the modem and you have paid your bills.

To gather some details, hold down the windows key and press r, then write cmd on the run window and click ok.

in the black box write ipconfig and hit enter look for your ipadress and default gateway, write them here.

next write ping www.google.com and hit enter. let me know what it tells you.

Posted on Apr 04, 2011

  • 26 more comments 
  • Ekse Apr 04, 2011

    there is no rush, you have 7 days and each time you post a message you get 7 days from that message.

  • Ekse Apr 04, 2011

    your connected wirelessly to something, but that device is not connected to internet or is malfunctioning.

    Restart the wireless station that you are connecting to --- no I don't mean your computer, the modem or router that you connected to. Its not working or not connected to internet.

  • Ekse Apr 04, 2011

    other possibility is that you entered the wrong passkey. its normal for it to let you connect but it wont work, until the correct passkey is given.

  • Ekse Apr 04, 2011

    yes

  • Ekse Apr 04, 2011

    Okay the wireless settings are wrong, open the wireless networks from the botton right of your screen, or right click on the wireless connection icon and select show available wireless networks.

    picture:
    http://www.microsoft.com/library/media/1...

    in the wireless network list window, on the left side click on change the order of preferred networks.

    picture of the window:
    http://www.microsoft.com/library/media/1...

    In the new window that opens after you click on CHANGE THE ORDER OF PREFERRED NETWORKS.

    Click on your network from the list and click on properties.

    on the top you will see Authentication. Click on that. And then remove all the checks from the checkboxes on that page and apply and then ok. then connect again and it should work.

  • Ekse Apr 04, 2011

    Could you follow the instructions to the letter. From the left side click on change the order of preferred networks. THEN on the new window that opened Click on your network from the list and click on properties from below.

    On the new window that opens you will see Authentication Tab at the middle - top. Click on that. And then remove all the checks from the checkboxes on that page and apply and then ok. then connect again and it should work.

  • Ekse Apr 04, 2011

    okay I see you have the original windows xp, that window comes after you install Service pack 1 I think or service pack 2. So in your case, sorry I have not used a windows xp computer so" old "in a long time.

    Hit advanced.

    after you have done so do you see this?
    http://www.shoreline.edu/info/xpwire.jpg

    from there it should be the same. select your network from the list and click on properties.

    On the new window that opens you will see Authentication Tab at the
    middle - top. Click on that. And then remove all the checks from the
    checkboxes on that page and apply and then ok. then connect again and it
    should work.

  • Ekse Apr 04, 2011

    is this what you see
    https://help.csufresno.edu/students/imag...

    Remove the check from the Authentication shared mode

  • Ekse Apr 04, 2011

    if that doesn't work I need you to download the service pack 2 with your other computer that works, put it on a memory stick or similar transfer it to the problem computer and install it after restarting the computer the pages will look as I showed on the first pictures.

    http://www.microsoft.com/downloads/en/de...

  • Ekse Apr 04, 2011

    okay, see the comment I posted 5 seconds after yours.

  • Ekse Apr 04, 2011

    I'm not sure about the comments, I see them all. maybe you need to hit on View additional comments.

    Yes I will be available tomorrow the same time, as I said in my first message you have 7 days until the thread closes. But I would appriciate a additonal comment or a accept if the problem is solved before that.

    Thanks and good luck, if you need anything I'll be here and respond as soon as I can.

  • Ekse Apr 04, 2011

    I found a short guide about this
    http://helpdeskgeek.com/how-to/windows-w...

    make sure the firts box, about authentication is unchecked.

    restart the machine and you should be online.

  • Ekse Apr 04, 2011

    I did get it, sorry I'm not constantly on the computer so please allow me time to respond.

  • Ekse Apr 04, 2011

    if the problem continues let me know, connect the computer with a cable to the internet and we will start a remote support session and I'll sort it out for you, just let me know.

  • Ekse Apr 04, 2011

    ok tomorrow sounds good

  • Ekse Apr 05, 2011

    install it, and the remote support is pointless over wireless if we are trying to fix wireless problems.

  • Ekse Apr 05, 2011

    The system restores do more harm than good in such cases. Install sp3 and all the things will be there. Don't restore back to sp2. And then if you could connect with a wire I can assist you over remote support.

  • Ekse Apr 05, 2011

    You need to connect your computer to the wireless router with a cable then I can help you over remote support to solve the wireless problem. The router and the modem should already be attached to each other with a cable.

  • Ekse Apr 05, 2011

    oh the cable is typically a Cat 5 network cable http://www.amazon.com/Belkin-CAT5E-Patch...

  • Ekse Apr 05, 2011

    yes and the other end goes to the port on your pc

  • Ekse Apr 05, 2011

    Probably, we don't have those two over here so I don't know.

  • Ekse Apr 05, 2011

    Are you not online? If not, then the drivers for the computer are not installed. Could you tell me the brand and model and I'll find them for you, you have to use another computer to transfer them to the problem computer. Alot of work for 5$....

  • Ekse Apr 05, 2011

    Thanks, dell has 3 different drivers available to find out which one is the correct one for your machine, hold down the windows key and then press r, write msinfo32 and hit ok, on the left side open components and then find problem devices now on the right side, could you Copy and paste all the lines of text from there to here. To copy select one item or line, then press CTRL+C then come here and in the text box write 1: and then press CTRL+V to paste it here. If this is too much you should consider taking the machine to a local repairer who can install all the drivers for you and take a look at the wireless problem, I'm doing much more than I should for the 5$ that I will get out from this.

  • Ekse Apr 05, 2011

    No I won't. If you could send me the PNP id's from there.

  • Ekse Apr 05, 2011

    hold down the windows key and then press r, write msinfo32 and hit ok, on the left side open components and then find problem devices now on the right side, could you Copy and paste all the lines of text from there to here. To copy select one item or line, then press CTRL+C then come here and in the text box write 1: and then press CTRL+V to paste it here.

  • Ekse Apr 05, 2011

    here is the driver for the ethernet adapter
    http://support.dell.com/support/download...

    Download
    1.Click Download Now, to download the file.
    2.When the File Download window appears, click Save this program to
    disk (Windows XP users, click Save) and click OK. The Save In: window
    appears.
    3.From the Save In: field, click the down arrow then click to
    select Desktop and click Save. The file will download to your desktop.
    4.If the Download Complete window appears, click Close. The file
    name icon appears on your desktop.

    Install
    1.Double-click the new icon on the desktop labeled R48857.EXE.
    The Self-Extractor window appears.
    2.Click OK or Continue.
    The Self-Extracting Driver Installation window appears and prompts to
    extract files to C:\DELL\DRIVERS\R48857.
    3.Leave all of the default settings and click Unzip or OK. If the
    directory doesn't exist, you'll be prompted to create one. Click Yes. A
    Self Extractor window appears and indicates C:\DELL\DRIVERS\R48857 files were
    extracted.
    4.Click OK.
    Follow the on-screen installation instructions in the window.

  • Ekse Apr 05, 2011

    are you still not online?

    they are all at http://support.dell.com/support/download... under network

    theres alot of items there, the drivers will read Driver, there are tools and other programs also that you don't need.

  • Ekse Apr 05, 2011

    The driver may need to be installed by hand. to do that right click on my computer from your desktop or start menu and select manage........................ Then On the computer management window on the left side click on Device manager ............... Then, on the right side, you should see devices with yellow ? marks, find ethernet adapter from there and right click, update driver., now you need to Look for the drivers yourself - Browse for drivers or driver software on your computer. (if asked do not use windows update) Now include the folder C:\DELL\DRIVERS\R48857 and then hit next it should find the driver and install it after which you should get online. if not, go and open my computer then the C drive, then the dell folder then the drivers folder then the R48857 folder and look for a setup or install program there.

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winsetupfromusb-install-program.png





















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winsetupfromusb.png



























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browse.png



























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petousb.png






















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correctsetup.png






















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