Question about Plantronics Voyager 500A Deskphone Adapter for Voyager Series Bluetooth Headset [ Pla... Headset

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User has a iCom Bluetooth Hearing Aid adapter paired with her Plantronics Voyager 500A base station on a Cisco 7940. When on an active call and she receives another incomming call, her current call is disconnected if the second incomming call hangs up. Is there a setting to avoid this?

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Make sure that the Plantronics 500A base inteli-sensor switch is set to the number one setting (should be set on the one line, not the two line setting, on the right side of the 500A base unit). Also if you are using an EHS (Electronic Hook Switch) instead of an HL10 Handset Lifter, that could be the issue as well. The only other thing is to check the user guide for the hearing aid and make sure that there is not an "auto answer" setting that may need to be turned off. Here is a link below for the 500A / 510S user guide.

Plantronics 500A/510S User's Guide

Good luck from Headsets Direct!

Posted on Oct 31, 2011

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1 Answer

I can't get the blue light to come on top of the base. The red lught keeps flashing and the amber light is lit. Plantronics 500a headset


The Plantronics 500A is the base for the 510S system, the headset may need to be re-paired to the base unit to make sure that it has a strong link or connection. Here are the links below for the pairing instructions, and also the user guide.

http://www.headsetsdirect.com/pdf/Voyager%20510S%20Bluetooth%20Headset%20System%20pairing.pdf

http://www.headsetsdirect.com/pdf/510_print_en.pdf

Good luck from Headsets Direct - 800-914-7996.

Aug 23, 2011 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

Phone lifter not working. light on top of base not lit up


Try re-pairing the headset to the Plantronics 500A base unit, it sounds like the headset may have lost connection with the base. Here is the link for the pairing instructions:

Plantronics 500A Pairing Instructions


Good luck from Headsets Direct!

Jul 06, 2011 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

Can sync earpiece to base. Please help.


Here are the pairing instructions for your Plantronics Voyager 500A base:
On the base, press and hold both speak volume fine adjust buttons until the blue talk/on line indicator light and red power indicator light start to flash.
Now put the headset into paring mode that you will be using with the base.
Pairing is complete when the talk/on line indicator on base illuminates solidly.
Here is the link to the 500A user guide:

Plantronics Voyager 510S User's Guide


Good luck from Headsets Direct!

Jun 20, 2011 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

The red light and blue light in on permanently. The earpiece has been charged all night but when I push the earpiece to sync, the blue light on top of the base doesn't flash therefore no connection. Please...


Unplug the AC power from the Plantronics 500A base, leave it unplugged at least overnight if possible, no lights should be illuminated on the base. Then plug the power back in, charge the headset, and try re-pairing the headset to the Plantronics 500A base unit. Here is the link for the pairing instructions:

Plantronics Voyager 500A User's Guide

Good luck from Headsets Direct!

Apr 02, 2011 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

Headset not working. red light on base is flashing and yellow light is static; no blue light


It sounds like the headset may have lost connection with the base, try re-pairing the headset to the Plantronics 500A base unit. Here is the link for the pairing instructions:

Plantronics 500A Pairing Instructions

Good luck from Headsets Direct!

Feb 09, 2011 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

500a will not pair with cell phone. my phone will pair with another bluetooth device so my phone is not the problem. I just got this 500a --- is there any special thing I need to do to pair it with my...


The Voyager 510 headset that's used with the 500a is compatible with most mobile phones. The link below has information that can be of benefit to you, especially page 5 (powering the headset on / off to reset) and page 6 (pairing).

Plantronics Voyager 510S User's Guide


Good luck from Headsets Direct!

Dec 23, 2010 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

I've plugged everything in, no signal on headset...what could be the problem?


Make sure that the Plantronics Voyager 510S / 500A headset is powered on (remember that it has an individual power button on the actual headset), and that it is paired up to the 500A base unit. Below is a link for the user guide.

Plantronics Voyager 510S/500A User's Guide

Good luck from Headsets Direct!

Oct 27, 2010 | Plantronics Voyager 500A Deskphone Adapter...

2 Answers

Have a 500 plantronics wireless headset/base, which are connected to either a meridian 2616 or 3903/04 and not able to get the dial tone on the headset (all cables are connected / move frecuency in the...


The Plantronics 500A base should be plugged into the handset receiver jack on the phone, not the headset jack. It could be that the headset needs to be re-paired to the base unit, or the lifter is worn out (if using one). If you manually remove the handset receiver from the phone, and you power on and activate the headset, does sound come through ? If so, it may be the lifter. Here is a link for the 510S / 500A user guide to troubleshoot, and also a link for the pairing instructions.

Plantronics Voyager 510S User's Guide

Plantronics Voyager 510S Pairing Guide

Good luck from Headsets Direct!

Aug 01, 2010 | Plantronics Voyager 500A Deskphone Adapter...

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