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The unit model # is A3DH3032A Rev-A-R. The unit's fan runs, but no water is collected. Thanking you in advance for this support line. Frances

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Frances, it may be a case that you have the humidity level set to low and it's not picking up any moisture. It's all based on the setting and the humidity level in your home. Also, the filter of the unit may need cleaning. If the filter is dirty, it can't properly function. And finally, depending on the age of the unit, it may need to have the refrigerant gas recharged.

Hope this helps you troubleshoot the problem and find a solution.

Posted on Apr 04, 2011

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