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Posted on Apr 04, 2011
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Machine not taking in fabric softener . Have cleaned drawer & surrounding area .

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  • Master 500 Answers
  • Posted on Apr 04, 2011
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Joined: Feb 16, 2011
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Check the outer soap box - Remove the top panel, usually screwed tight at the back of the machine by 2 screws. After removing the panel, you should see the big detergent outer box, remove its top panel and clean the small water holes at its reverse. What happens here is these holes also get blocked and by unblocking these holes you will allow water to get through.
Good Luck

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Hi, my zanussi fle1216w is skipping the fabric softener stage of the cycle. I've cleaned the dispensing drawer and the surrounding areas, even put on a boil wash in case somethihg was gunge up or visits the Zanussi Owners Manual.
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Pull the little 'hat' off it's post in the fabric softener compartment. Clean off any softener residue and return.
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Why is water remaining in the fabric softener drawer?

There is a FLAP which acts to prevent backflow into the fabric softener compartment. It is usually synthetic rubber, and covers the end of a tube (from the fabric softener compartment, and is usually cut at an angle. The flap opens to permit the softener to flow out, but apparently is not 'flapping back' to prevent backflow. Best thing is to check that flap, and possibly it is prevented from 'flapping back' by lint or some other bit of fabric/thread/tissue left in a pocket, &tc.
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Take out the drawer and clean the compartment and pipe at the end of the drawer with hot soapy water - washing up liquid works well. Clean all around it. To show this is working OK, put it in the sink and fill up the compartment with water until it is overflowing then stop. The water should drain out of the compartment on its own.

Next, where the drawer fits in the machine clean the water exit above the drawer with a washing up brush. This can appear brown or white depending on your water type. If this is OK try running the machine. If there is still a problem, remove the drawer again and turn off the power at the mains. Use something like a paper clip to poke all the holes in the water dispenser area above the drawer. There are lots of them so some patience might be required. If you live in a hard water area it could be blocked with limescale in which case an application of a descaling mousse or spraty will assist. Once complete, make sure you rinse the drawer area, drawer and put the drawer back in and run the machine on a short cold fill wash cycle. Put some fab con in the drawer to test that the machine drains it correctly. If all is well then there will be no fab con left. If it is still there then you will need to get into the water dispensing area to see what is wrong. Occasionally the mechanism can get jammed, lose a spring or just get broken, in which case it will need replacing.
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