Question about HP Officejet 5610 All-In-One InkJet Printer

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My scanner did work at one time but all of a sudden I am getting this msg No Scanner Options refer to device documentation! I dont have my documentation!

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  • HP Master
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Did you get this message when you pressed the button on the scanner? Usually this message means that either the full software (HP Solution Center) isn't installed, the software isn't completely set up (the destinations for the scan buttons must be set) or the monitoring software isn't running.

I recommend you try to scan from the computer using the Solution Center. (Start > All Programs > HP > HP Solution Center for your Officejet if the icon isn't on the desktop). Set the buttons if needed. Check if the monitor program is set to run on startup of the computer. (If you have Windows XP, try Run msconfig.exe ; for Windows 7, Start > Control Panel > System and Security > Administrative Tools > Component Services . Click on Services and see if the HP programs are set to manual or automatic.)

If the HP Solution Center is corrupted you need to uninstall it, unplug the USB cable, reboot the computer and then reinstall. There are tools at the HP site below to help fully uninstall the software.

The documentation is available here: http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=441125 . See the link for manuals. For other tools, try under the Solve a Problem then Scan and No Scan Options.

I hope this helps.

Cindy Wells

Posted on Apr 04, 2011

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  • Contributor
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User guide is here:

http://h20000.www2.hp.com/bizsupport/TechSupport/CoreRedirect.jsp?redirectReason=DocIndexPDF&prodSeriesId=441142&targetPage=http%3A%2F%2Fbizsupport1.austin.hp.com%2Fbc%2Fdocs%2Fsupport%2FSupportManual%2Fc00461378%2Fc00461378.pdf

Although I did not see anything in there about that specific error in there.

I do know of a scanner utility that can diagnose and fix more scanner issues on HP all-in-one products. Worth giving it a try.

http://h10025.www1.hp.com/ewfrf/wc/genericSoftware DownloadIndex?softwareitem=oj-45265-1&cc=us&lc=en&dlc=en&dlc=en&lang=en

Instructions for use:

Scroll down the webpage and in option 3 we have the 'Download Only' button. Click on "Download only" button in that page. When prompted, click Save and save it to the desktop of the computer.
Download and install the HP Scan Diagnostic Utility to the desktop and double click it.
After downloading the file, we need to run the file " Scan Diagnostic Utility_ver_1.5" to install the utlity.
After few seconds, below screen will be displayed along with HP Scan Diagnostic Utility will appear on the desktop.
Double click on "HP Scan Diagnostic Utility" icon and select the printer.
After running the utility, we need to select the All-in-one from drop down list, then we need to select "Diagnose" option.
After running the utility, we need to select the All-in-one (if multiple Printers are installed, we need to select appropriate one) and we need to select "Diagnose" option.

If an error condition is identified with any of these components, a Red 'X' displays next to the item. If there are any Red X marks, click on Fix button.
If there is no error condition, a 'Green' check mark displays next to the item. The utility is equipped with a FIX button to correct the error conditions. If there are any Red X marks, click on Fix button.
Then you will receive dialog box with green and red checkmarks. If there are any RED X marks , we can select "FIX" option. And all red checkmarks should change to green checkmarks.

Posted on Apr 04, 2011

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